Client Success Specialist - Italian speaking

WGSN· Sales – Customer Support

LondonPermanentPosted 4d ago

About the role

Client Success Specialist to join the London team, fluent in English and Italian, office-based role in London.

Exceed KPI targets aimed at increasing user engagement with our services
Follow our Customer Journeys for Onboarding, Maintain, Growth and Rescue to maintain and grow the relationship by regular contact with users to understand their drivers, requirements and challenges to advise on how our service can help them
Follow up on all customer requests in a timely manner
Arrange & deliver interactive workshop meetings with clients tailored to their needs to ensure that we are integrated into their business processes and that we consistently add value
Partner with the Account Manager(s) to collaborate on account plans for all accounts, with a specific focus on growth and rescue accounts
Keep up to date with all developments in our range of products and services and ensure you are an expert in all aspects of everything we do
Monitor the active user report alongside mapped account information to ensure that all users are engaged with the best content for them. Use this mapping to find new opportunities within the current user base and beyond.

Fluency in English and Italian is essential
Truly exceptional customer service experience ideally within Fashion
Thrives in a fast-paced environment and must be comfortable making a high volume of calls and email contacts daily
Experience with Microsoft/Google suite is essential; Salesforce preferable
Applies an understanding of how Client Services reinforces value and growth through the delivery of an exceptional service and engagement; is service-focused but always brings a commercial mindset to grow their book of business
Strong attention to detail, excellent presentation and organisational skills
Exceptional communication and collaboration with the ability to work within a diverse client base, in line with business SLA’s
An understanding of the product design cycle, exposure to retail, lifestyle trends or creative industries is strongly desirable
Excellent interpersonal skills, adaptability and ability to go the extra mile
A positive and professional attitude

Required:Fluency in English and ItalianCustomer service experienceCommunication and collaborationMicrosoft/Google suite

Nice to have:Salesforce (preferred)Product design cycle awareness

25 days of holiday per year - with an option to buy/ sell up to 5 days
Pension, Life Assurance and Income Protection Flexible benefits platform with options including Private Medical, Dental Insurance & Critical Illness
Employee assistance programme, season ticket loans and cycle to work scheme
Volunteering opportunities and charitable giving options
Great learning and development opportunities

Last updated Oct 21, 2026. Interested? Apply on the company site.

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