← All roles

B2B Fraud Specialist

Zopa· 1LOD Ops Risk
Apply on company site
Hybrid (London)Employee - PermanentPosted 4d ago

About the role

B2B Fraud Specialist focusing on auto dealers, point-of-sale merchants and other B2B partners to investigate unusual behaviour, shape controls, and manage fraud risk across a multi-million-pound portfolio.

Responsibilities

  • Investigate monitoring alerts, unusual partner activity and changes in performance, considering partner context, customer reports, transactional data and relevant company information.
  • Build a clear picture of potential fraud risk, identifying what further evidence is needed and making proportionate, well-reasoned recommendations.
  • Work closely with Account Management, Fraud Operations and analysts to test concerns, challenge assumptions and agree appropriate next steps.
  • Support decisions on enhanced due diligence, changes to trading terms or controls, additional friction, monitoring requirements and partner offboarding.
  • Help design, document and continuously improve processes for partner risk assessments, ongoing monitoring and escalation.
  • Use dashboards and data to identify unusual patterns and emerging typologies, helping to turn insight into practical action.
  • Contribute to the development of effective management information, ensuring risks, trends and outcomes are clearly understood by senior stakeholders.
  • Partner with Technology, Data and external providers to improve the tools, data sources and third-party solutions used for ongoing partner checks.
  • Help balance customer protection, fraud prevention and commercial growth across a significant multi-million-pound area of the business.
  • Keep up to date with B2B fraud trends, sharing learning and helping colleagues strengthen controls as the portfolio evolves.

Qualifications

  • Experience of fraud risk within payments, merchant processing, asset finance or another B2B environment.
  • Experience gained as a fraud underwriter, fraud strategy manager, fraud analyst or second-line policy specialist.
  • Strong investigative skills, with the ability to assess different sources of information, spot inconsistencies and reach sound conclusions.
  • Confidence using Tableau dashboards and data to investigate trends and identify unusual patterns.
  • The ability to explain fraud risk clearly and pragmatically to both technical and non-technical stakeholders.
  • Curiosity, sound judgement and a practical approach to investigations and risk decisions.
  • Comfort working in a fast-moving environment where priorities may shift and no two investigations are quite the same.

Skills

Required:Fraud risk assessmentInvestigationTableauStakeholder communication
Nice to have:SQL
Last updated Oct 21, 2026. Interested? Apply on the company site.

About Zopa

Easy banking - current accounts, loans & savings

Open a Zopa bank account with cashback and interest. Plus easy-to-use loans, credit cards, savings and more, all in one simple, secure app.

bankingloanssavingscredit cards
Company profileWebsite

More open roles at Zopa