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Staff Software Engineer, Product

Decagon· Engineering
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San Francisco$200k - $400kFull-timePosted 4d ago

About the role

Staff Software Engineer focused on designing and building systems for configuring, training, testing, and monitoring AI agents within Decagon’s product platform, partnering with product and design to ship end-to-end features for enterprise customers.

Responsibilities

  • Eliminate manual work by building self-serve functionality for agent configuration, training, and deployment
  • Design configuration abstractions that balance power and simplicity, handling diverse enterprise use cases while staying usable by non-technical teams
  • Build AI-powered tooling that lets CX and ops teams create and manage complex agent workflows without writing code
  • Build monitoring, tracing, and analytics that surface actionable signal, so customers can see where an agent is failing and why
  • Handle agentic systems at scale; your work will touch critical flows for Fortune 100 companies.
  • Run evaluations on new text and voice models, then integrate the ones that win into production traffic

Qualifications

  • 7+ years building software products, with strong product thinking
  • Proficient in Python, comfortable working across the entire stack
  • Experience translating complex technical capabilities into simple, usable interfaces
  • Complex systems instincts, including asynchronous programming and the failure modes that only appear at scale
  • A high degree of comfort debugging system failures in deep technology stacks, using whatever tool gets you to the answer
  • A knack for turning customer asks into clear, well-scoped product and technical specs
  • Judgment about when to ship fast and when to slow down and build it correctly

Skills

Required:Software product developmentPythonSystem design and scalabilityCustomer-driven specsDebugging deep tech stacks

Benefits

  • Medical, Dental, and Vision benefits for you and your family
  • Life Insurance and Disability Benefits
  • Retirement Plan (e.g., 401K, pension)
  • Parental Leave
  • Fertility and family building benefits through Carrot
  • Monthly stipend to support your wellness, lifestyle, and work-life balance
  • Daily lunches and snacks in the office to keep you at your best
  • Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
Last updated Oct 21, 2026. Interested? Apply on the company site.

About Decagon

Conversational AI for Customer Experience

Reimagine your customer experience with AI agents, built for the enterprise.

AI agentsCXConversational AICustomer Experienceai-agents-and-applicationsorchestrationvoice-ai-stackwing-list-2026
Company profileWebsite

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