← All roles

Customer Success Manager

Zefr· Measurement
Apply on company site
Hybrid (New York City, NY), Hybrid (Chicago, IL)$90k - $110kFull-timePosted 4d ago

About the role

Customer Success Manager to oversee relationships with Zefr clients on the programmatic product, guiding them in utilizing Zefr technology and demonstrating value to big brand clients.

Responsibilities

  • Help our clients execute campaigns in DV360, Google Ads, and Facebook by sharing tailored performance-enhancing tactics and strategies
  • Be the primary point of contact for your partners, responsible for both fielding incoming requests from them, and proactively engaging them
  • Provide strategic advice and assist in meeting primary KPIs on clients’ advertising investment by working closely with them in a consultative role
  • Support customers through technical and strategic challenges while also expressing client needs to internal teams to improve the overall product experience
  • Analyze client data to create actionable solutions and lead initiatives to drive performance and reduce costs
  • Be the expert on your clients’ goals, the current metrics driving their KPIs, and all relevant corporate and industry news and developments
  • Identify common customer challenges and partner with cross-functional internal team members to interpret business and product needs
  • Understand the full suite of Zefr products and services to identify and deliver on opportunities for additional Zefr-driven value
  • Help brands achieve their advertising goals, while prioritizing and delivering outstanding customer support experience
  • Work closely with Zefr’s product team, relaying customer feedback and helping to improve our product suite

Qualifications

  • 2+ years of customer success management, programmatic trading, or advertising operations experience
  • Deep understanding of Google Ads and DV360; experience with other Google Marketing Platform tools a plus
  • Highly proactive and motivated self-starter
  • Excellent written and verbal communication with ability to adjust communication styles across organization levels
  • Strong organizational skills with ability to prioritize multiple tasks to meet deadlines
  • Strong analytical skills, comfortable with Excel and data-driven initiatives
  • Familiarity with the YouTube platform a plus
  • Highly consultative; able to translate technical concepts into simpler terms for customers
  • Thrives in a positive, team-oriented environment and collaborates respectfully with diverse individuals
  • Strong empathy and ability to understand customer needs; effective time management for in-market and international support

Skills

Required:Campaign execution support (DV360, Google Ads, Facebook)Relationship management

Benefits

  • Flexible PTO
  • Medical, dental, and vision insurance with FSA options
  • Company-paid life insurance
  • Professional development opportunities
  • 14 paid holidays off
  • Flexible hybrid work schedule
  • Summer Fridays (shorter work days on select Fridays during summertime)
  • In-office lunches and lots of free food
  • Optional in-person and virtual events
Last updated Oct 22, 2026. Interested? Apply on the company site.
Zefr logo

About Zefr

Total Walled Garden Transparency

Zefr is the leader in AI-powered content classifications for brands and advertisers.

AI technologyContent classificationBrand safetySocial platformsBrand suitabilityContent transparency
Company profileWebsite

More open roles at Zefr