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AI adoption lead (West)

WRITER· Delivery
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Hybrid (San Francisco, CA), Hybrid (Seattle, WA)$157k - $185kFull-timePosted 4d ago

About the role

WRITER is looking for a customer success professional who will own deployment and activation success across a customer portfolio, embedding into customer organizations to drive measurable AI adoption and outcomes.

Responsibilities

  • Own activation and platform success
  • Deeply understand each customer's specific use cases, business objectives, and success metrics
  • Build and co-develop custom AI solutions with customers, translating their specific use cases into workflows that drive measurable business impact
  • Design and execute activation strategies that drive measurable platform adoption and business outcomes
  • Implement champion programs, office hours, usage dashboards, customized trainings, and workshops
  • Build champion communities
  • Create advocate networks and champion communities within customer organizations
  • Establish power user communities that drive peer-to-peer learning
  • Train internal customer trainers to scale enablement
  • Design innovative customer experiences that deepen engagement
  • Lead educational workshops & live events
  • Facilitate dynamic live and virtual training sessions tailored to diverse audiences
  • Partner with curriculum team while owning customization and delivery for your customers
  • Create memorable learning experiences that inspire action and drive adoption
  • Continuously improve & collaborate
  • Refine materials based on customer feedback and adoption data
  • Work cross-functionally to understand evolving customer needs
  • Identify gaps and champion new training opportunities
  • Build deep relationships with customer stakeholders and executive sponsors

Qualifications

  • At least 5 years of proven track record owning activation success and driving measurable adoption outcomes
  • Deep experience understanding customer use cases: you discover, map, and leverage specific workflows and business objectives
  • Experience implementing activation strategies: champion programs, office hours, dashboards, and workshops
  • Success building advocate networks and power user communities
  • Ability to connect platform usage to business outcomes and articulate ROI
  • Ability to scope, design, and deliver custom solutions and demos tailored to customer use cases, working hands-on alongside business stakeholders
  • Comfortable understanding technical concepts and communicating them effectively to varied audiences
  • Ability to demonstrate use cases and articulate business value
  • Expertise delivering virtual and live instructor-led workshops
  • Skilled at tailoring content and delivery to diverse audiences based on their use cases
  • Ability to partner effectively with curriculum teams while owning customization and delivery
  • Excellence building relationships with stakeholders at all levels
  • Strong program management skills and natural advisor mindset
  • Thrive in fast-paced environments; comfortable with experimentation
  • Self-aware, feedback-driven, and committed to continuous growth

Skills

Required:Activation strategy designCustomer use case mappingProgram managementFacilitation & education

Benefits

  • Generous PTO, plus company holidays
  • Medical, dental, and vision coverage for you and your family
  • Paid parental leave for all parents (16 weeks)
  • Fertility and family planning support
  • Early-detection cancer testing through Galleri
  • Flexible spending account and dependent FSA options
  • Health savings account for eligible plans with company contribution
  • Annual work-life stipends (wellness, learning and development)
  • Company-wide off-sites and team off-sites
  • Competitive compensation, company stock options and 401k
Last updated Oct 22, 2026. Interested? Apply on the company site.

About WRITER

End-to-end agent builder platform that unites IT & business

Eliminate silos with an end-to-end agent builder platform, designed for collaboration—without compromise. Build, activate, and supervise agents.

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