User Success Manager
Hybrid (San Francisco)$140k - $175kPosted 5d ago
About the role
Technical, people-oriented builder to help users get the most out of Imbue’s products, build community, and provide product feedback to improve the product and engineering teams.
Responsibilities
- Work directly with users to get them set up, troubleshoot technical problems, and help them discover what they can do with our products.
- Build deep relationships with our most engaged users and understand their goals, workflows, frustrations, and ideas.
- Become an expert on our products and translate complicated technical concepts into useful, approachable guidance.
- Create onboarding, documentation, examples, workshops, office hours, and other resources that help more people succeed.
- Build and grow our user community, online and in person, and create reasons for people to learn, share, contribute, and come back.
- Develop an unusually tight feedback loop between users and our product and engineering teams. Surface patterns, unexpected use cases, friction, and ideas that should influence what we build.
- Find and tell great stories about what people are building with Imbue.
- Build the systems and processes that allow us to support a much larger community as we grow.
Qualifications
- You’ve worked in technical community, developer relations, technical customer success, solutions engineering, or another technical, user-facing role.
- You’re technical enough to dig into how a product works, reproduce problems, troubleshoot with users, and communicate effectively with engineers.
- You love talking to users and have a knack for getting past what someone asks for to understand what they actually need.
- You can explain complicated technical ideas simply and clearly.
- You’re good at building genuine relationships and communities, not just driving “engagement.”
- You instinctively turn repeated problems into better documentation, tooling, product experiences, or processes.
- You have strong product intuition and can distinguish an interesting anecdote from a pattern worth acting on.
- You’re comfortable with ambiguity and excited to build something before there’s a playbook for how to do it.
Skills
Required:Technical communicationCustomer success
Benefits
- Lunch provided daily (SF office)
- $250 lifestyle stipend per month
- Generous budget for self-improvement: coaching, courses, conferences, etc.
- Actively co-create and participate in a positive, intentional team culture
- Frequent team events, dinners, off-sites, and hangouts
Last updated Oct 22, 2026. Interested? Apply on the company site.
About Imbue
Make coding agents work for you
Imbue is an AI company building tools to empower humans in the age of increasingly powerful machines. Our first product, Sculptor, coordinates coding agents so you can delegate tasks, verify results, and shape the direction of your projects.
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