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Sr. Customer Support - Account Support Spec.

AMD· Sales / Marketing
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Citywest, DublinFull-timePosted 5d ago

About the role

Role responsible for managing strategic customer and distribution partner relationships, coordinating demand, supply, inventory and revenue forecasting across the product lifecycle to ensure reliable order fulfilment, resolve backlog issues and support customer satisfaction and business performance.

Responsibilities

  • Build and nurture strong, value-added relationships with key customers and distribution partners.
  • Demonstrate urgency, personal responsibility and consistent follow-through in customer engagements.
  • Apply effective customer satisfaction and retention strategies across customer interactions.
  • Maintain accurate forecasts and manage timely revenue forecasting as assigned.
  • Manage customer demand from order entry through to order fulfilment.
  • Review customer backlogs on an ongoing basis and collaborate with factory, finance, sales and customer stakeholders to resolve issues.
  • Manage business requirements across all stages of the product lifecycle, including new product introduction and end of life (NPI, EOL).
  • Manage inventory and Days of Inventory (DOI) to minimise inventory costs to AMD.
  • Manage demand-versus-supply profiles for AMD direct customers and distribution channels.
  • Monitor consumption rates and ordering patterns and perform standard demand and supply analysis.
  • Build productive relationships with team members and use influence to secure the information, insight and support needed to deliver business objectives.
  • Influence colleagues and key stakeholders to gain alignment, commitment and support for objectives set by team leads.

Qualifications

  • A third-level qualification in Business, Supply Chain Management or a related discipline is preferred.
  • Previous experience in a customer-facing role is important (semiconductor or broader technology industry considered an advantage).
  • Strong analytical skills and business acumen
  • Clear communication and relationship-building skills
  • Ability to manage changing and competing priorities effectively
  • Practical problem-solving skills
  • Collaborative and supportive team approach
  • Strong attention to detail
  • Proactive working style, with the ability to work independently and collaborate across teams.

Skills

Required:Relationship managementForecastingInventory managementDemand planning

Benefits

  • AMD benefits at a glance
Last updated Oct 22, 2026. Interested? Apply on the company site.
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AMD delivers leadership high-performance and adaptive computing solutions to advance data center AI, AI PCs, intelligent edge devices, gaming, & beyond.

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