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Sr. Data Center Technician

AMD· Engineering
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Milan, ItalyFull-timePosted 5d ago

About the role

Datacenter Technician role within AMD's Field Services team to support customers and AMD teams in deploying, operating, and maintaining server infrastructure in data center environments; hands-on, customer-facing, with emphasis on troubleshooting, deployment support, incident management, and knowledge-base contributions.

Responsibilities

  • Provide on-site technical support in a data center environment.
  • Support break-fix activities for new rack deployments and incident management for sustaining operations.
  • Perform customer-directed data center activities, including replacing or configuring network devices and servers, power cycling equipment, patch management, and cabling.
  • Participate in root-cause and failure analysis activities as directed by the customer engineering team.
  • Provide logistical support for asset management, data center floor-plan audits, and related operational activities.
  • Assist senior technicians or local AMD Services leadership with periodic reports aligned to customer specifications.
  • Provide technical assistance to senior members of the local AMD technical team and guidance to more junior team members.
  • Provide timely, detailed updates to AMD management on service issues that may affect customer service-level agreements.
  • Work closely with local, regional, and global AMD Services leadership when responding to customer communications and escalations.
  • Represent AMD professionally in every customer interaction and contribute to knowledge-base articles, standard operating procedures, and other reusable technical documentation.
  • Work flexible hours when needed to support customer delivery.

Qualifications

  • A bachelor's degree in computer science, electrical engineering, telecommunications, or a related technical discipline is preferred; equivalent practical experience is also valued.
  • CompTIA A+ or an equivalent certification is preferred.
  • CompTIA Server+ or an equivalent certification is preferred.
  • Microsoft technical certification, including MCP or MCSE, is desirable.

Skills

Required:Server hardware knowledgeCommunicationAutonomy and collaborationPhysical lifting
Nice to have:Root-cause analysisControlled experiments for root causeVendor tooling for serversLinux and Windows scriptingDeployment technologiesWinPE administrationLinux PXE services

Benefits

  • Benefits offered are described: AMD benefits at a glance.
Last updated Oct 22, 2026. Interested? Apply on the company site.
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