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Program Manager, EPD Operations

Tailscale· Operations
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RemoteCA$152.8k - CA$191.6kfull-timePosted 4d ago

About the role

Program Manager focused on governing and improving EPD (Engineering, Product & Design) operational health, implementing processes, and driving efficiency in a fully remote, fast-paced startup environment.

Responsibilities

  • Own the processes for bug tracking, incidents, reliability, and escalations, and continuously improve them to drive efficiency and progress toward EPD's operational health goals.
  • Spot trends across operational health data and translate them into clear insights on how EPD is doing and where improvement is needed.
  • Build dashboards and reports in tools like Jira and Snowflake that give EPD and the broader company visibility into operational health and progress.
  • Turn data into a clear story: what it's telling us, why it matters, and what needs to change, then design and implement the process changes to act on it.
  • Identify process gaps with EPD and proactively develop just the right amount of process to fill the gap: not too much, not too little.
  • Support planning activities and project tracking processes, helping keep them running smoothly and consistently across EPD.
  • Help run project status reviews, leadership roadmap reviews, and priority reviews, making sure the right information is ready and the right people are in the room.
  • Connect the dots across systems, processes, and teams, spotting where disconnected efforts overlap, conflict, or could be simplified, and acting on it.
  • Jump in on whatever initiative pops up in EPD that needs support, structure, or someone to help carry it forward, whether or not it fits inside a defined program.
  • Handle project retrospectives involving participants and stakeholders to understand what went well and what should be adjusted in future project work.
  • Seek opportunities to bring about ongoing improvement and simplification in business operating procedures and practices, leading to improved efficiency and effectiveness.

Qualifications

  • Experience as a Program Manager or Technical Program Manager (TPM), coordinating with stakeholders and cross-functional teams, particularly experience working closely within Engineering and with Product.
  • Experience as a Program/Technical Program Manager in a remote startup environment
  • A deep, working understanding of the technical engineering space, including how engineering teams operate day to day, common workflows and tooling, and where technical and process friction tend to show up.
  • Experience owning operational health processes, such as bug tracking, incidents, reliability, or escalations, and using them to drive measurable efficiency gains.
  • Strong data skills, including building dashboards and reports in tools like Jira and Snowflake, and a solid understanding of how to read and interpret data.
  • Ability to spot trends in data and translate them into a clear story: what's happening, why it matters, and what should change, paired with the ability to design and implement the process changes needed to act on it.
  • Experience supporting planning cycles, project tracking, and recurring reviews, such as project status reviews or leadership roadmap and priority reviews.
  • A comfort level with ambiguity and undefined deliverables. You're motivated by taming chaos and improving how things run, not just shipping a fixed checklist.
  • A tactical, execution-first orientation: you're energized by hands-on implementation and getting things done, more than by high-level strategy or planning alone.
  • Experience working with Engineering, Product, and Design leadership, understanding their motivations and priorities, and using that to help move initiatives forward and communicate goals across the company.
  • Ability to give and process constructive feedback, as well as work independently.
  • Ability to communicate openly, supporting and championing innovation and inclusivity, in both written and verbal communication.
  • Familiarity with Agile methodologies and project management tools, such as Jira, Notion and GitHub.
  • Familiarity with technical solutions, engineering practices, and the security and engineering lifecycle.

Skills

Required:Program/Technical Program ManagementData visualization and analysis
Last updated Oct 22, 2026. Interested? Apply on the company site.

About Tailscale

Secure Connectivity for AI, IoT & Multi-Cloud

The connectivity platform for devs, IT, and security teams. Zero Trust identity-based access that deploys in minutes and scales to every resource.

SecurityNetworkingZero TrustIdentity-based accessMulti-Cloud
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