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Instructor & Customer Success Manager (6201)

Shield AI· Hivemind Solutions Division – Customer Success Management / International EOR
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Hybrid (Lviv)International EORPosted 4d ago

About the role

Lead a team responsible for developing and delivering classroom, simulator, flight, maintenance, and scenario-based training for Shield AI products; ensure Ukrainian customers have the knowledge and skills to safely operate and effectively employ Shield AI technology.

Responsibilities

  • Lead, develop, and mentor a team of customer training professionals and UAV instructors.
  • Establish team priorities, performance expectations, staffing plans, and professional-development pathways.
  • Oversee the development and delivery of classroom, simulator, flight, maintenance, and scenario-based training for Shield AI products.
  • Ensure training programs prepare customers to safely operate, maintain, deploy, and effectively employ Shield AI systems.
  • Maintain high instructional standards through instructor qualification, observation, coaching, certification, and continuous evaluation.
  • Lead the development and standardization of curricula, lesson plans, lecture materials, simulator scenarios, practical exercises, assessments, and supporting documentation.
  • Ensure student training records, instructor qualifications, course materials, and program metrics remain current and accurate.
  • Coordinate training schedules, aircraft, simulators, facilities, airspace, frequency management, personnel, and other operational resources.
  • Communicate directly with customers and partner-force leadership regarding training requirements, student progress, operational readiness, and program outcomes.
  • Build lasting customer relationships through continuous engagement, refresher training, and support for effective product utilization.
  • Adapt training for students with varying technical abilities, operational backgrounds, cultural contexts, and levels of experience.
  • Support domestic and international training events, including extended deployments when required.
  • Deliver instruction and provide hands-on training support when mission or staffing needs require it.
  • Partner with engineering, product, design, and flight-operations teams to incorporate customer and instructor feedback into product and training improvements.
  • Support new-product validation, testing, field evaluations, and the development of training capabilities for new product releases.
  • Collaborate with business-development and sales teams to demonstrate Shield AI products to prospective customers.
  • Establish and monitor training-program metrics, identify performance gaps, and implement improvements that increase safety, consistency, scalability, and customer success.
  • Ensure training activities comply with applicable company policies, safety requirements, security procedures, aviation regulations, and customer expectations.

Qualifications

  • Bachelor’s degree or equivalent combination of education and relevant experience.
  • Five or more years of experience in technical, aviation, military, or UAS training.
  • Two or more years of experience leading instructors, training teams, or comparable operational teams.
  • Demonstrated experience developing and delivering classroom, simulator, flight, maintenance, or scenario-based instruction.
  • Working knowledge of UAS operations, flight and mission planning, aviation safety, and training operations.
  • Ability and willingness to travel internationally up to 50%, including for extended periods when required.
  • Strong written, verbal, presentation, and interpersonal communication skills.
  • Fluent in Ukrainian
  • Demonstrated ability to communicate complex technical and operational information to audiences with varying levels of experience.
  • Experience managing multiple training events, resources, schedules, and customer requirements in a dynamic environment.
  • Effective, highly logical problem-solver who remains focused on safety, learning outcomes, and customer success.
  • Ability to work across organizational boundaries while maintaining a big-picture perspective and attention to operational details.

Skills

Required:Leadership and people managementUAS training and instructionUAS operations and flight planningInternational travel
Last updated Oct 23, 2026. Interested? Apply on the company site.

About Shield AI

Autonomy for the world.

Our mission is to protect service members and civilians with intelligent systems.

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