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Manager

Apple· Apple Retail
Apply on company site
Hybrid (Italy (Bologna, Florence, Milan, Rome, Turin, Lazio))full-timePosted 3d ago

About the role

As a Manager at an Apple Store, you lead, coach, and develop a team who delivers exceptional customer experiences. You participate in customer interactions with team members, drive store performance, and collaborate to execute strategy and Apple’s goals while upholding policies and fostering an inclusive environment.

Responsibilities

  • Lead a team, developing and empowering each team member to learn, grow, and achieve performance and developmental goals.
  • Assist with recruiting, training, developing, and retaining a diverse, high-performing team.
  • Actively participate in Floor Leadership by interacting with team members and customers throughout the store, modeling what good looks like, and ensuring business priorities and exceptional customer service are delivered.
  • Address customer and team member concerns and escalations, and partner with leadership and key business or People partners when appropriate.
  • Drive business priorities and achieve store performance goals by planning and executing operational strategies within assigned functional areas.
  • Maintain and uphold company policies and procedures, and protect all company assets, including confidential business, customer, team member, and financial information.
  • Perform other tasks as needed.
  • Contribute to an inclusive environment by respecting differences and learning.
  • Demonstrate Apple’s values of inclusion and diversity in daily activities.
  • Be a role model for inclusive leadership, building, developing, and retaining diverse teams.
  • Create a safe, respectful, and inclusive environment for all team members.

Qualifications

  • Be available to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store.
  • Be proficient in English and the local language, both written and spoken (sign language supported).
  • Have experience leading others in retail, sales, or a related field.

Skills

Required:Leadership and team developmentRecruiting and hiringCustomer serviceCommunication
Nice to have:Conflict resolution
Last updated Oct 23, 2026. Interested? Apply on the company site.

About Apple

Discover the innovative world of Apple and shop everything iPhone, iPad, Apple Watch, Mac, and Apple TV, plus explore accessories, entertainment, and expert device support.

Discover the innovative world of Apple and shop everything iPhone, iPad, Apple Watch, Mac, and Apple TV, plus explore accessories, entertainment, and expert device support.

AirPods Max 2Apple ArcadeApple CardApple Fitness+Apple MusicApple TVApple TV+Apple Watch Series 11
Company profileWebsite

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