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Manager - Italia (Categoria Protette)

Apple· Apple Retail
Apply on company site
Hybrid (Italy (Florence, Bologna, Milan, Rome, Turin))not specifiedPosted 3d ago

About the role

Manager at an Apple Store responsible for leading and developing a diverse team to deliver exceptional customer experiences, drive store performance, and execute operational strategies while upholding company policies and an inclusive environment.

Responsibilities

  • Lead a team, developing and empowering each team member to learn, grow, and achieve performance and developmental goals.
  • Assist with recruiting, training, developing, and retaining a diverse, high-performing team.
  • Actively participate in Floor Leadership by interacting with team members and customers throughout the store, modeling what good looks like, and ensuring business priorities are met and exceptional customer service is delivered.
  • Address customer and team member concerns and escalations, and partner with leadership and key business or People partners when appropriate.
  • Drive business priorities and achieve store performance goals by planning and executing operational strategies within assigned functional areas.
  • Maintain and uphold company policies and procedures, and protect all company assets, including confidential business, customer, team member, and financial information.
  • Perform other tasks as needed.
  • Contribute to an inclusive environment by respecting differences and fostering curiosity to learn.
  • Demonstrate Apple’s values of inclusion and diversity in daily activities.
  • Be a role model for inclusive leadership, building, developing, and retaining diverse teams.
  • Create a safe, respectful, and inclusive environment for all team members.

Qualifications

  • Be available to work a schedule based on business needs including nights, weekends, and public holidays in the retail store, and attend work reliably as scheduled.
  • Proficient in English and the local language, both written and spoken (sign language supported).
  • Experience leading others in retail, sales, or a related field.

Skills

Required:People leadershipRecruiting and team developmentCustomer service excellenceCommunication
Nice to have:Conflict resolution

Benefits

  • Not explicitly listed in the description
Last updated Oct 23, 2026. Interested? Apply on the company site.

About Apple

Discover the innovative world of Apple and shop everything iPhone, iPad, Apple Watch, Mac, and Apple TV, plus explore accessories, entertainment, and expert device support.

Discover the innovative world of Apple and shop everything iPhone, iPad, Apple Watch, Mac, and Apple TV, plus explore accessories, entertainment, and expert device support.

AirPods Max 2Apple ArcadeApple CardApple Fitness+Apple MusicApple TVApple TV+Apple Watch Series 11
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