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Senior Product Operations Manager

Apple· Corporate Functions
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Cupertino, CA$178.8k - $268.4kfull-timePosted 3d ago

About the role

Senior O2C leader within Apple Finance responsible for end-to-end Order to Cash processes, scaling globally, and partnering with cross-functional teams to ensure accurate invoicing, cash application, and auditable operations across diverse billing models and geographies.

Responsibilities

  • Own the end-to-end O2C process, including order intake, invoicing, credit management, cash application, collections, and credits and adjustments
  • Run billing operations flexible enough to support multiple billing models (prepaid and postpaid) and cadences (monthly, quarterly, annual), with customer- and region-specific variations
  • Turn ad hoc, per-customer handling into standardized, documented, and scalable workflows, Partner with internal tools and systems teams to define requirements for billing tools that keep manual processes fast, accurate, and auditable, and drive automation as processes mature
  • Support revenue recognition, quarter-end close, and audit readiness in partnership with Accounting
  • Support expansion into new geographies, including local invoicing, e-invoicing, and indirect tax requirements
  • Partner with Sales Finance and deal desk teams on deal structuring, billing terms, and incentive-related calculations so commercial decisions reflect operational realities

Qualifications

  • Proven track record of building or re-architecting O2C processes in a global organization, especially in complex or ambiguous environments
  • Deep knowledge of accounts receivables, credit management, invoicing, and cash application at scale
  • Strong controls mindset; public accounting or audit background and a professional accounting qualification (CPA, ACA, ACCA, or equivalent) a plus
  • Hands-on experience with SAP; familiarity with billing tools and automation a plus
  • Ability to operate with a high degree of ambiguity and translate evolving requirements into durable processes
  • Outstanding verbal and written communication skills, with the ability to influence cross-functional partners at all levels
  • Experience navigating cross-organizational dependencies at a large, matrixed company, with specific examples of how you identified and managed interdependencies to keep initiatives on track
  • Experience adapting quickly to shifting or unique stakeholder requirements, with specific examples of building influence and alignment across internal and external groups with competing priorities
  • Experience mediating disputes or negotiations between stakeholders and driving resolution with minimal escalation, including examples where you made a difficult call under pressure
  • Experience distilling ambiguous, multi-variable problems into clear recommendations for executive audiences, e.g., through structured frameworks or executive summaries
  • Experience revisiting or reversing a prior decision based on new data or analysis, even after significant time/resources had been invested, and owning the outcome with stakeholders
  • Experience building a team from the ground up or significantly scaling an existing team, including recruiting, onboarding, and mentoring talent
  • Experience identifying and resourcing gaps on a team or project proactively, before they became blockers, with specific examples
  • Experience conducting user or stakeholder research (e.g., interviews, surveys, feedback sessions) to directly inform product, program, or business decisions
  • Track record of exceeding measurable goals or targets in a prior role, with specific metrics where possible
  • Strong written and verbal communication skills, with experience presenting to and aligning senior stakeholders or executives on complex or ambiguous initiatives
  • Experience prioritizing effectively under competing deadlines and ambiguity, with examples of seeing an initiative through despite setbacks or resistance
  • Experience coaching or mentoring team members toward individual goals, with examples of measurable growth or promotion outcomes
  • Experience developing a new strategy or approach from scratch, using structured analysis to identify what to cut and what to prioritize, with a specific example of a strategy you shaped

Skills

Required:Order to Cash (O2C) process ownershipBilling operationsProcess standardization and automationRevenue recognition support

Benefits

  • Comprehensive medical and dental coverage
  • retirement benefits
  • discounted products and free services
  • educational expense reimbursement for career advancement
  • potential discretionary bonuses or commission payments as well as relocation
Last updated Oct 23, 2026. Interested? Apply on the company site.

About Apple

Discover the innovative world of Apple and shop everything iPhone, iPad, Apple Watch, Mac, and Apple TV, plus explore accessories, entertainment, and expert device support.

Discover the innovative world of Apple and shop everything iPhone, iPad, Apple Watch, Mac, and Apple TV, plus explore accessories, entertainment, and expert device support.

AirPods Max 2Apple ArcadeApple CardApple Fitness+Apple MusicApple TVApple TV+Apple Watch Series 11
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