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RPAC/Japan Staffing and Planning Manager

Apple· Support and Service
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Hybrid (Global)Full-timePosted 3d ago

About the role

leadership role overseeing staffing, planning, and vendor partnerships for regional network operations within Apple’s outsource partner framework, focusing on process improvement, cross-functional alignment, and ensuring business continuity.

Responsibilities

  • Oversees weekly commit levels by role/language for regional network.
  • Align with boundary teams to drive process improvement, change management
  • Builds partnerships with internal regional directors, local management, and various functional departments to drive improvements for the extended regional network
  • Hosts weekly 1:1s with partner leadership
  • Ensures business continuity, disaster recovery planning
  • Reviews business escalations to and from outsource partners in compliance with Apple policy
  • Consolidates all regional operational issues and aligns with boundary teams to drive efficiency and standardization across the network
  • Provides regional support for new partners, sites, geo expansion
  • Facilitates knowledge share, global alignment of OSV best-practice exchange
  • Provides invoicing support
  • Infrastructure oversight
  • Travel required (20%)

Qualifications

  • Excellent communication and presentation skills
  • Strong understanding and experience working with outsource vendors
  • Minimum 5-10 years demonstrated work experience in contact center environment, project management, or vendor management
  • BA/BS degree in business or related field
  • Exceptional organization and project management skills
  • Detail-oriented
  • Proven ability to assess business needs, prioritize accordingly, and escalate appropriately
  • Skilled at resource balancing and conflict management
  • Proven ability to liaise with business stakeholders
  • Knowledge of negotiation principles
  • Ability to work with teams based in multiple regions
  • Passionate about customer experience

Skills

Required:Vendor managementProject managementCommunication and presentation
Nice to have:Change management
Last updated Oct 23, 2026. Interested? Apply on the company site.

About Apple

Discover the innovative world of Apple and shop everything iPhone, iPad, Apple Watch, Mac, and Apple TV, plus explore accessories, entertainment, and expert device support.

Discover the innovative world of Apple and shop everything iPhone, iPad, Apple Watch, Mac, and Apple TV, plus explore accessories, entertainment, and expert device support.

AirPods Max 2Apple ArcadeApple CardApple Fitness+Apple MusicApple TVApple TV+Apple Watch Series 11
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