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ASE Observability SRE - Seattle

Apple· Software and Services
Apply on company site
Hybrid (Seattle, Washington, United States)$142.3k - $263.3kfull-timePosted 3d ago

About the role

Site Reliability Engineer focusing on observability within Apple Services Engineering (ASE). Responsible for availability, performance, and scaling of customer-facing production services, building and operating cloud and systems monitoring infrastructure, and collaborating with engineering teams to ensure globally available, low-latency services.

Responsibilities

  • - Customer SLA/SLO Delivery: Own, monitor, and defend the availability, latency, and performance metrics (SLIs/SLOs) of customer-facing production services.
  • - Production Management: Maintain and optimise customer-serving production environments, including AliCloud services (ACK Kubernetes, ECS, Serverless, RDS) alongside Apple's own infrastructure.
  • - Global Traffic Routing: Manage external-facing networking, content delivery, and load balancing (SLB/ALB, Global Traffic Manager, AliCloud CDN) to ensure minimal latency for users worldwide.
  • - Deployment & CI/CD: Maintain zero-downtime deployment pipelines so new features ship safely and continuously without disrupting customer workflows. Spinnaker experience a plus.
  • - Proactive Observability: Build customer-centric dashboards and alerting frameworks using Prometheus, Grafana, and Splunk (or similar Log Service) to catch and resolve user-facing issues before they generate support tickets.
  • - Scalability & Cost Optimisation: Implement automated scaling rules to handle peak customer traffic spikes efficiently while managing infrastructure spend.
  • - Incident Response: Drive incident response and management for production systems, conducting deep root-cause analysis across software, systems, automation, and process.

Qualifications

  • - B.S. in Computer Science or a related field.
  • - Minimum 10+ years of industry experience (5+ years in an SRE/DevOps role supporting external, production-grade web services, APIs, or SaaS applications).
  • - Proven experience developing production-grade software in Python (scripting/automation proficiency in Python, and scripting in Bash, Go and Rust exposure a plus).
  • - Hands-on experience deploying and operating user-facing applications, with strong container orchestration experience (or equivalent Kubernetes experience).
  • - Solid experience using Terraform for infrastructure-as-code and version-controlled production environments. Pulumi experience a plus.
  • - Experience/knowledge with the Prometheus ecosystem.
  • - Strong sense of ownership and integrity, demonstrated through clear communication and collaboration.
  • - Experience and confidence around incident response and incident management.
  • - Acute drive to automate manual operations and improve them through repeated iteration.
  • - Comfortable with open-source configuration management and orchestration tools (Helm, Pulumi, Terraform, Spinnaker).

Skills

Required:PythonBash/Go/Rust scriptingKubernetesTerraformPrometheusGrafana
Nice to have:Spinnaker

Benefits

  • Comprehensive medical and dental coverage
  • retirement benefits
  • discounted products and free services
  • reimbursement for certain educational expenses
  • discretionary bonuses or commission payments
  • relocation eligibility
  • Apple shareholder opportunities through stock programs
Last updated Oct 23, 2026. Interested? Apply on the company site.

About Apple

Discover the innovative world of Apple and shop everything iPhone, iPad, Apple Watch, Mac, and Apple TV, plus explore accessories, entertainment, and expert device support.

Discover the innovative world of Apple and shop everything iPhone, iPad, Apple Watch, Mac, and Apple TV, plus explore accessories, entertainment, and expert device support.

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