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US-Manager

Apple
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Hybrid (Miami Worldcenter)Posted 3d ago

About the role

Apple Retail Manager role based in Miami Worldcenter, Miami, FL. Leads, coaches, and develops a store team to deliver exceptional customer experiences and achieve store performance goals. Focuses on Floor Leadership, recruiting/training/development, operational strategy, and maintaining company policies and an inclusive, safe environment.

Responsibilities

  • Lead a team, developing and empowering each team member to learn, grow, and achieve performance and developmental goals.
  • Assist with recruiting, training, developing, and retaining a diverse, high-performing team.
  • Actively participate in Floor Leadership by interacting with team members and customers throughout the store, modeling what good looks like, and ensuring business priorities are met and exceptional customer service is delivered.
  • Address customer and team member concerns and escalations, and partner with leadership and People partners when appropriate.
  • Drive business priorities and achieve store performance goals by planning and executing operational strategies within assigned functional areas.
  • Maintain and uphold company policies and procedures, and protect all company assets, including confidential information.
  • Contribute to an inclusive environment by respecting differences and learning.
  • Demonstrate Apple’s values of inclusion and diversity in daily activities.
  • Be a role model for inclusive leadership, build and retain diverse teams.
  • Take action to create a safe, respectful, and inclusive environment for all team members.

Qualifications

  • Be available to work a schedule based on business needs including nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled.
  • Proficient in written and spoken English (sign language supported).
  • Have experience leading others in retail, sales, or a related field.

Skills

Required:Leadership / People managementCustomer serviceCommunication
Nice to have:Recruiting / Team developmentProblem solving / decision makingConflict resolution
Last updated Oct 23, 2026. Interested? Apply on the company site.

About Apple

Discover the innovative world of Apple and shop everything iPhone, iPad, Apple Watch, Mac, and Apple TV, plus explore accessories, entertainment, and expert device support.

Discover the innovative world of Apple and shop everything iPhone, iPad, Apple Watch, Mac, and Apple TV, plus explore accessories, entertainment, and expert device support.

AirPods Max 2Apple ArcadeApple CardApple Fitness+Apple MusicApple TVApple TV+Apple Watch Series 11
Company profileWebsite

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