← All roles

Remote Site Services Data Center Manager, Infrastructure Services

Apple· IS&T / Infrastructure Services
Apply on company site
Maiden, North CarolinaFull-timePosted 3d ago

About the role

Oversee deployment, maintenance, and operational excellence of Apple’s data center infrastructure across the AMR region. Lead remote data center teams, vendors, and infrastructure projects to ensure reliable, scalable data center operations for critical services, with frequent travel.

Responsibilities

  • Lead, mentor, and develop a team of data center technicians and engineers, fostering a culture of excellence, collaboration, and continuous improvement.
  • Lead ticket triage, escalation pathways, and operational dashboard reporting to maintain strict SLA adherence.
  • Manage site space capacity and allocation across existing operational sites and future footprint expansions.
  • Oversee the maintenance and support of data center infrastructure, including power, cooling, networking, and security systems.
  • Manage relationships with data center vendors, ensuring compliance with technical specifications, quality standards, and service level agreements (SLAs).
  • Lead incident management and change control processes to prevent and/or manage failure scenarios, ensuring rapid service recovery and implementing improvement plans to mitigate future occurrences.
  • Utilize and optimize Data Center Infrastructure Management (DCIM) tools to monitor equipment performance, capacity, and environmental conditions, ensuring proactive identification and resolution of potential issues.
  • Ensure data centers comply with all relevant regulations, security policies, and industry best practices.
  • Participate in the sourcing and qualification of new data center locations, evaluating potential sites for suitability and ensuring they meet our operational requirements.
  • Effectively communicate with and manage expectations of key stakeholders, including internal teams and external partners.

Qualifications

  • 2+ years of experience managing or leading data center operations, with practical experience in areas like Operations, ticket queue management.
  • Experience with DCIM tools (e.g., Nlyte, Sunbired, Proritory DCIM tools) and enterprise-level management tools (e.g., Service Now, APM, Splunk, Wrike, Quip, radar, Ansible) for securing and monitoring equipment.
  • Ability to travel domestically and internationally.
  • Experience with copper and fibre cabling structures, complemented by proficiency in areas such as cable infrastructure design and/or labeling methodologies
  • Experience with driving business continuity and disaster recovery planning.
  • Certification in data center operations or a related field (e.g., CDOM, CDFOM, CDCE, CDCS)
  • Strong understanding of data center infrastructure, including power, cooling, networking, and security systems.
  • Proven ability to manage data center projects, ensuring delivery on time and within budget.
  • Proven track record in remote vendor management for infrastructure expansion and compliance.
  • Excellent written and verbal communication skills, with the ability to effectively communicate with a variety of audiences, including technical and non-technical stakeholders.
  • Ability to work effectively in a global, multi-cultural, multi-location organization.
  • In-depth experience with a specific DCIM platform (e.g., Nlyte, Sunbird, Schneider Electric StruxureWare) and a proven ability to customize and optimize the platform for specific business needs.

Skills

Required:Data center operations managementDCIM toolsVendor managementProject managementCommunication
Last updated Oct 23, 2026. Interested? Apply on the company site.

About Apple

Discover the innovative world of Apple and shop everything iPhone, iPad, Apple Watch, Mac, and Apple TV, plus explore accessories, entertainment, and expert device support.

Discover the innovative world of Apple and shop everything iPhone, iPad, Apple Watch, Mac, and Apple TV, plus explore accessories, entertainment, and expert device support.

AirPods Max 2Apple ArcadeApple CardApple Fitness+Apple MusicApple TVApple TV+Apple Watch Series 11
Company profileWebsite

More open roles at Apple