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Service Architecture Engineer

Apple· Operations and Supply Chain
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Austin, TX, Sunnyvale, CAFull-timePosted 3d ago

About the role

Engineer role within AppleCare Engineering to evaluate hardware designs for serviceability, drive improvements to reduce repair time and complexity, and develop repair procedures across multiple product lines.

Responsibilities

  • Develop, implement, and document serviceability standards for Apple products
  • Drive Design and Regulatory standards and relations that impact the business
  • Conduct repairability assessments at POR, EVT, DVT, and PVT milestones to identify service risks and recommend design improvements
  • Perform teardown and disassembly analysis to evaluate repair accessibility and identify cycle time bottlenecks
  • Develop and validate repair procedures and SOPs for software-involved service processes
  • Evaluate adhesive systems, fasteners, and fixture designs to improve repair quality and efficiency
  • Work with cross-functional teams to evaluate, inform decisions, explore risks, and explore mitigation options prior to design commitment
  • Support regulatory compliance by documenting repair procedures and verifying disassembly requirements
  • Partner with product design, manufacturing, and factory teams to ensure service considerations are incorporated early in development
  • Design new processes in line with hardware graphics requirements, operating management as needed

Qualifications

  • 5+ years of experience in hardware service engineering, mechanical engineering, or manufacturing engineering
  • Hands-on experience with product disassembly, repair procedures, or DFM/DFA analysis
  • Strong analytical skills with experience using data to identify problems and measure improvements
  • Ability to read and interpret technical drawings and CAD models
  • Excellent communication skills with ability to influence cross-functional partners
  • Impeccable attention to details
  • BS in Mechanical Engineering or similar
  • Proven ability to work both independently and collaboratively with myriad partners
  • Highly effective communicator, strong in both spoken and written skills; sharp interpersonal skills with understanding of how to reach varied audiences in a climate of debate
  • Experience with consumer electronics repair or service operations
  • Familiarity with adhesive technologies, fastener systems, and modular design principles
  • Experience with CAD tools (NX, SolidWorks, or similar)
  • Knowledge of regulatory requirements including EU Ecodesign, right-to-repair legislation, or environmental compliance standards
  • Executive presence — comfortable presenting to senior leadership with hunger for collaboration and courage towards problem-solving
  • Calm under fire, high complexity, fast-paced environments
  • Ability to travel up to 10% of the time; our positions require periodic travel to address and anticipate global needs

Skills

Required:Serviceability assessmentsDisassembly and teardownRepair procedures and SOPsCAD interpretationCross-functional communication
Last updated Oct 23, 2026. Interested? Apply on the company site.

About Apple

Discover the innovative world of Apple and shop everything iPhone, iPad, Apple Watch, Mac, and Apple TV, plus explore accessories, entertainment, and expert device support.

Discover the innovative world of Apple and shop everything iPhone, iPad, Apple Watch, Mac, and Apple TV, plus explore accessories, entertainment, and expert device support.

AirPods Max 2Apple ArcadeApple CardApple Fitness+Apple MusicApple TVApple TV+Apple Watch Series 11
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