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Technical Writer (m/f/d)

Apple· Hardware
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Hybrid (Munich)Full-timePosted 3d ago

About the role

Role within Apple’s Hardware Group to support and shape the internal documentation platform, focusing on end-to-end UAT, quality gates, and platform advocacy across structured authoring and publishing workflows.

Responsibilities

  • UAT & Release Quality Gateway: Design, execute, and maintain end-to-end user acceptance test plans for new platform releases
  • Validate user journeys across complex structured publishing workflows
  • Integrate AI-driven and automated testing workflows
  • Triage, report, and track critical issues with engineering teams in Jira, ensuring a strict quality bar prior to general release.
  • Cross-Functional Bridge & Stakeholder Collaboration: Act as the connective tissue between Software Development, Platform Support, Applications, and End-User Engineering teams.
  • Partner closely with Support and Applications leads to identify systemic author pain points, turning repetitive bug reports into structured platform enhancements.
  • Synthesize UAT findings, regression data, and user friction into actionable feature requirements and product user stories.
  • Partner with the Product Owner and Engineering Leads to define and prioritize the next generation of platform roadmap items.
  • Communicate release readiness, quality trends, and roadmap proposals clearly and concisely to leadership and executive stakeholders.

Qualifications

  • Bachelor's or Master's degree combined with several years of industry experience (or equivalent practical experience in technical documentation tooling, QA, or product support).
  • Hands-on familiarity with structured XML authoring formats (e.g., DocBook, DITA) and automated document publishing/rendering toolchains.
  • Proven experience executing User Acceptance Testing (UAT), regression testing, or quality verification across software environments (Integration vs. Staging vs. Production).
  • Proficiency with software development workflows, issue tracking (Jira), and agile collaboration environments.
  • Familiarity with leveraging AI tools, agentic workflows, or automation scripts to accelerate testing or triage workflows.
  • Demonstrated ability to communicate effectively across diverse audiences—from technical software developers and hardware engineers to engineering managers and leadership.
  • High degree of systematic problem-solving, attention to detail, and a strong sense of ownership over user experience and quality gates.

Skills

Required:UAT and Release Quality AssuranceStructured XML Authoring (DocBook, DITA)Automated Testing & AI-driven TestingJira & Agile WorkflowsCommunication Across Stakeholders
Nice to have:Product Ownership & Roadmapping
Last updated Oct 23, 2026. Interested? Apply on the company site.

About Apple

Discover the innovative world of Apple and shop everything iPhone, iPad, Apple Watch, Mac, and Apple TV, plus explore accessories, entertainment, and expert device support.

Discover the innovative world of Apple and shop everything iPhone, iPad, Apple Watch, Mac, and Apple TV, plus explore accessories, entertainment, and expert device support.

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