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US-Technical Specialist

Apple· Apple Retail
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Hybrid (Mayfair/Wauwatosa, WI)Full-timePosted 3d ago

About the role

Technical Specialist providing technical support and skilled troubleshooting for Apple customers, educating on repairs, products, and services, and helping customers get the most out of their Apple products while contributing to an inclusive, high-quality service environment.

Responsibilities

  • Provide technical support and skilled troubleshooting for all customers.
  • Educate customers on repair options and Apple products and services.
  • Develop knowledge of Apple products, services, and Genius Bar repair processes to support efficient repairs.
  • Troubleshoot, diagnose, and resolve service concerns for select Apple hardware and software.
  • Collaborate with team leaders to identify recurring repair problems and communicate feedback to Apple.
  • Deliver excellent customer service by understanding needs, identifying ownership opportunities, and recommending products/services.
  • Educate customers on relevant ways to buy and use products and services.
  • Support customer-facing activities on or off the sales floor as needed.
  • Contribute to an inclusive environment by respecting differences and fostering learning.

Skills

Required:Technical product knowledgeTroubleshootingCustomer service & interpersonal skillsProduct and service learningTeam collaboration
Last updated Oct 23, 2026. Interested? Apply on the company site.

About Apple

Discover the innovative world of Apple and shop everything iPhone, iPad, Apple Watch, Mac, and Apple TV, plus explore accessories, entertainment, and expert device support.

Discover the innovative world of Apple and shop everything iPhone, iPad, Apple Watch, Mac, and Apple TV, plus explore accessories, entertainment, and expert device support.

AirPods Max 2Apple ArcadeApple CardApple Fitness+Apple MusicApple TVApple TV+Apple Watch Series 11
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