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Apple
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Hybrid (Germantown, Tennessee, United States)Posted 3d ago

About the role

Apple Retail Pro role focused on delivering knowledgeable, personalized sales and service, mentoring store team, and driving business by understanding customer needs and presenting Apple and third-party solutions.

Responsibilities

  • Demonstrate, sustain, and lead top-performing sales and service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting products and services, and educating customers on relevant ways to buy products.
  • Be knowledgeable about and proactively stay up to date on Apple’s offerings and Product Zone sales processes, and on technology and consumer trends at Apple and in the broader market.
  • Mentor others throughout the store on Apple’s products and services, purchase options, and current and emerging technology outside of Apple, making sure leaders and team members are kept up to date to deliver excellent customer service.
  • Maintain accuracy and follow guidance.
  • Perform other tasks as needed, including but not limited to providing customer service and support in other areas of the store.
  • Contribute to an inclusive environment by respecting each other’s differences and having the curiosity to learn.
  • Demonstrate Apple’s values of inclusion and diversity in daily activities.
  • Be available to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations.
  • Have experience in retail or sales, or related work experience.

Qualifications

  • Experience in retail or sales, or related work experience.

Skills

Required:Product and services knowledgeSales and customer experienceNeeds-based solutioningProblem solving and presentationAdaptability in fast-paced environmentLearning and product deepening
Last updated Oct 23, 2026. Interested? Apply on the company site.

About Apple

Discover the innovative world of Apple and shop everything iPhone, iPad, Apple Watch, Mac, and Apple TV, plus explore accessories, entertainment, and expert device support.

Discover the innovative world of Apple and shop everything iPhone, iPad, Apple Watch, Mac, and Apple TV, plus explore accessories, entertainment, and expert device support.

AirPods Max 2Apple ArcadeApple CardApple Fitness+Apple MusicApple TVApple TV+Apple Watch Series 11
Company profileWebsite

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