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DCM Digital Delivery Manager (APAC)

Apple· Sales and Business Development
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ShanghaiFull-timePosted 3d ago

About the role

Digital Delivery Manager for Apple’s Digital Commerce Management (DCM) team, focusing on end-to-end deployment and optimization of Customer Lifecycle Management (CLM) capabilities across Apple Store Online, Apple Store App, Tmall Flagship Store, and Douyin Store, with cross-functional coordination to scale content delivery and platform launches.

Responsibilities

  • Manage and deploy operational roadmaps; define work-streams, milestones, owners and dependencies; drive cross-functional delivery and proactively resolve technical and operational blockers.
  • Own end-to-end launch execution, ensuring solution readiness, implementation quality and coordinated deployment across relevant digital commerce platforms; oversee issue resolution and remediation to deliver successful launches.
  • Standardize delivery methodologies, drive change management for evolving digital content-production workflows.
  • Influence cross-functional partner teams with timely, actionable insights, and optimize systems and processes for the creation of product copy and rich media assets (images, videos) to support product launches, campaigns, and promotions.
  • Strategize, plan, and test the delivery of new platform features and capabilities that elevate digital customer shopping experiences on ASO and marketplaces.

Qualifications

  • 4+ years of experience in e-commerce, end to end digital solution delivery or project execution.
  • Ability to structure ambiguous business, operational and technical challenges and drive pragmatic solutions.
  • Ability to align with technical, marketing and operations teams to deliver business requirements.
  • Able to accommodate flexible work schedule during critical business periods and participate as part of a global team.
  • Mandarin and English business proficiency.
  • Hands-on experience in CLM system deployment & cross-platform rollout.
  • Solid understanding of system API integration, data pipeline, user tag architecture and cross-system data logic;
  • Familiarity with end-to-end execution workflows for digital system launches.
  • Experience troubleshooting post-launch functional bugs and data consistency issues.
  • Demonstrated ability to effectively manage difficult decisions and conflicting points of view.

Skills

Required:Project delivery and cross-functional coordinationCLM system deploymentAPI integration and data pipeline

Benefits

  • Apple’s inclusive culture and comprehensive accessibility accommodations
  • Equal opportunity employer with commitment to diversity and fair hiring practices
Last updated Oct 23, 2026. Interested? Apply on the company site.

About Apple

Discover the innovative world of Apple and shop everything iPhone, iPad, Apple Watch, Mac, and Apple TV, plus explore accessories, entertainment, and expert device support.

Discover the innovative world of Apple and shop everything iPhone, iPad, Apple Watch, Mac, and Apple TV, plus explore accessories, entertainment, and expert device support.

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