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Genius

Apple· Apple Retail
Apply on company site
Akron, OH$27.4k - $38kFull-timePosted 3d ago

About the role

Genius at Apple Retail Akron combines extensive troubleshooting skills with the ability to inspire excitement for Apple products, delivering exceptional service, conducting repairs, and educating customers on repair options and Apple offerings.

Responsibilities

  • Troubleshoot, diagnose, repair, and resolve service concerns for Apple hardware and software.
  • Provide excellent service by understanding customer needs, identifying ownership opportunities, presenting product and service recommendations, and educating customers on relevant ways to buy.
  • Educate customers about repair options and Apple offerings and perform repairs on all Apple products serviced in the store.
  • Enhance team knowledge by modeling exceptional service and mentoring team members.
  • Support leadership in providing timely resolution to customer escalations.
  • Identify recurring repair problems and provide feedback to Apple through team leaders.
  • Serve as a mentor, resource, and positive role model for Genius Bar team members.
  • Contribute to an inclusive environment by respecting differences and fostering curiosity to learn.
  • Assist with customer-facing activities on or off the sales floor as needed.

Qualifications

  • Experience in retail or sales, or related work experience.
  • Visual inspection and fine motor skills to safely perform hardware repairs.
  • Experience troubleshooting hardware and software issues in a customer service environment.

Skills

Required:Technical troubleshootingCustomer serviceRepair skills
Nice to have:MentoringCommunication

Benefits

  • Comprehensive medical and dental coverage
  • Retirement benefits
  • Discounted products and free services
  • Educational expense reimbursement (tuition)
  • Opportunity for discretionary bonuses or commission payments and relocation assistance (eligibility-based)
  • Stock programs including discretionary restricted stock unit awards and Employee Stock Purchase Plan (eligibility-based)
Last updated Oct 23, 2026. Interested? Apply on the company site.

About Apple

Discover the innovative world of Apple and shop everything iPhone, iPad, Apple Watch, Mac, and Apple TV, plus explore accessories, entertainment, and expert device support.

Discover the innovative world of Apple and shop everything iPhone, iPad, Apple Watch, Mac, and Apple TV, plus explore accessories, entertainment, and expert device support.

AirPods Max 2Apple ArcadeApple CardApple Fitness+Apple MusicApple TVApple TV+Apple Watch Series 11
Company profileWebsite

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