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Business Insights Analyst, Apple Store Online Operations

Apple· Corporate Functions / Apple Store Online Operations (WSA)
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Hybrid (Austin, TX)Full-timePosted 3d ago

About the role

The Apple Store Online Operations team seeks a Business Insights Analyst to join the Workforce Strategy & Analytics (WSA) group. You will help understand and improve ASO Operations performance by building KPIs, dashboards, and data solutions; translating data into actionable insights; and partnering with cross-functional teams to drive data-driven decision making for Apple’s largest store.

Responsibilities

  • Support the definition, development, and governance of operational KPIs and performance metrics for ASO Operations — partnering with business stakeholders to understand priorities, document methodology, align teams on consistent definitions, and contribute to reporting infrastructure that delivers reliable visibility into business health and performance trends.
  • Partner with Operations and Workforce Planning teams to translate business objectives and operational challenges into clear analytical requirements and data solutions — ensuring every analysis and technical implementation maps to a meaningful business outcome.
  • Conduct quantitative analyses to surface performance trends, anomalies, root causes, and forecasting signals — and deliver findings as clear, actionable narratives and self-serve dashboards tailored to both operational and business audiences.
  • Define data requirements and collaborate with Data Engineering to help develop and maintain the data models, reporting systems, and infrastructure that serve as a trusted source of truth for ASO Operations performance.
  • Build strong working relationships with cross-functional partners in Operations, Finance, Commercial, and Programs teams — proactively engaging to understand business needs and ensure data solutions reflect the complexity of the business.
  • Contribute to data quality, consistency, and self-serve enablement — supporting the development of data dictionaries, metric glossaries, and documentation standards that help business partners access and trust data independently.

Qualifications

  • Bachelor's degree in business, finance, operations, engineering, information systems, or a related field
  • 5+ years of equivalent professional experience in analytics, business planning, or a strategy & operations role with demonstrated impact.
  • Strong business acumen and quantitative depth — able to connect data to operational outcomes through structured problem solving, scenario modeling, and sensitivity analysis, while translating findings into clear narratives that drive decision-making and continuous improvement.
  • Experience contributing to KPI and metrics development — including engaging business partners to understand operational needs, document definitions, validate calculation logic, and translate requirements into analytical solutions that support data-driven decision-making.
  • Strong SQL proficiency and working experience with Python or equivalent scripting for data analysis and manipulation — paired with the ability to communicate findings clearly to both technical and non-technical audiences.
  • Proven ability to take initiative, build trust, and develop strong working relationships across teams — comfortable navigating a matrixed organization and contributing to shared goals without direct authority.
  • Demonstrated ability to approach ambiguous problems with curiosity and structure — breaking down complex challenges into clear analytical questions and delivering well-reasoned, actionable recommendations.

Skills

Required:SQLPythonData visualization / BI toolsKPI / metrics development
Last updated Oct 23, 2026. Interested? Apply on the company site.

About Apple

Discover the innovative world of Apple and shop everything iPhone, iPad, Apple Watch, Mac, and Apple TV, plus explore accessories, entertainment, and expert device support.

Discover the innovative world of Apple and shop everything iPhone, iPad, Apple Watch, Mac, and Apple TV, plus explore accessories, entertainment, and expert device support.

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