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US-Creative Pro

Apple· Apple Retail
Apply on company site
Bethesda, Maryland$28.41/hr - $39.47/hrfull-timePosted 3d ago

About the role

As a Creative Pro, you advocate Apple’s ecosystem to customers, the store team, and the broader community. You facilitate learning for the store team and customers, helping everyone understand the possibilities created by Apple technology and inspiring customers to discover, own, and love Apple products. Promotes and delivers engaging Today at Apple sessions, mentorsToday at Apple team members, and acts as a subject matter expert to improve the Apple Store experience.

Responsibilities

  • Promote and deliver engaging Today at Apple sessions about Apple’s products and services that encourage active customer participation and team engagement.
  • Generate excitement, engagement, and enthusiasm for Apple products and services through Today at Apple programming and events.
  • Identify what excites customers and connect them to relevant programming and activities in the store and local community.
  • Serve as the ambassador of Apple’s products and services to peers by supporting learning opportunities and acting as the facilitation subject matter expert in the store.
  • Mentor and train Today at Apple team members to develop their knowledge and skills.
  • Drive ownership by recommending solutions that meet customer needs and help create owners.
  • Seek, analyze, interpret, and act on feedback from peers and customers to improve the Apple Store experience.
  • Maintain knowledge of new products, technologies, and trends to facilitate relevant sessions.
  • Demonstrate familiarity with internal support resources for customers who want to expand their technical knowledge.
  • Perform other tasks as needed, including supporting customer-facing activities on or off the sales floor.
  • Contribute to an inclusive environment by respecting differences and fostering curiosity to learn.
  • Demonstrate Apple’s values of inclusion and diversity in daily activities.

Qualifications

  • Be available to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled.
  • Have experience in retail or sales, or related work experience.
  • Have experience training or mentoring peers on products and sales capabilities.

Skills

Required:Storytelling and facilitationKnowledge of Apple ecosystem

Benefits

  • Comprehensive medical and dental coverage
  • retirement benefits
  • discounted products and free services
  • reimbursement for certain educational expenses including tuition
  • discretionary bonuses or commission payments and relocation may be eligible
Last updated Oct 23, 2026. Interested? Apply on the company site.

About Apple

Discover the innovative world of Apple and shop everything iPhone, iPad, Apple Watch, Mac, and Apple TV, plus explore accessories, entertainment, and expert device support.

Discover the innovative world of Apple and shop everything iPhone, iPad, Apple Watch, Mac, and Apple TV, plus explore accessories, entertainment, and expert device support.

AirPods Max 2Apple ArcadeApple CardApple Fitness+Apple MusicApple TVApple TV+Apple Watch Series 11
Company profileWebsite

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