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Conversational Commerce Program Manager

Apple· Sales and Business Development
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Cupertino, CA$149.7k - $225.6kfull-timePosted 3d ago

About the role

Apple Store Online role focused on operationalizing AI-enabled conversational commerce initiatives. Manages strategic initiatives, partnerships, and cross-functional work to accelerate outcomes, simplify processes, and scale new experiences at the intersection of strategy, technology, and operations.

Responsibilities

  • Strategic Orchestration: Connect initiatives, teams, and partnerships to identify synergies, strengthen alignment, and accelerate strategic outcomes.
  • Operational Strategy & Scale: Design smarter, more efficient ways of working, leveraging AI, automation, and emerging technologies to increase speed and effectiveness.
  • Insights & Executive Engagement: Synthesize complex information, data, and emerging signals into actionable insights, compelling narratives, and executive-ready recommendations.
  • Proactive Problem-Solving: Anticipate challenges, identify opportunities, and develop creative solutions that help the organization navigate ambiguity and operate effectively.
  • Drive operational strategy across a portfolio of initiatives, connecting workstreams, identifying interdependencies, and creating alignment across Digital Experience teams.
  • Identify and implement opportunities to simplify processes, eliminate friction, and establish scalable approaches that improve organizational speed and effectiveness.
  • Experiment with AI, automation, and emerging technologies to develop tools, prototypes, and new approaches that transform how the team works
  • Translate complex business, technology, and operational information into data-driven insights, strategic recommendations, and compelling executive communications.
  • Proactively surface emerging opportunities, risks, and organizational challenges, developing recommendations and facilitating timely resolution.
  • Support strategic engagement with external partners, connecting insights and activities across relationships to strengthen collaboration and inform broader strategic priorities.

Qualifications

  • 4+ years in program management, operations, or a related discipline within a complex, cross-functional organization
  • Demonstrated ability to navigate ambiguity, structure complex problems, and translate strategic objectives into meaningful action
  • Strong analytical and problem-solving skills, with experience using data to uncover insights, evaluate opportunities, and inform decisions.
  • Demonstrated ability to be comfortable operating in fast-paced, ambiguous environments with shifting priorities
  • Exceptional communication, storytelling, and executive presentation skills, with the ability to simplify complex concepts and influence senior stakeholders.
  • Bachelor’s degree or equivalent experience
  • Experience in digital commerce and online retail across a variety of platforms
  • Experience operating at the intersection of retail strategy, technology, and organizational transformation
  • Strong understanding of emerging technologies, including AI, with the curiosity and initiative to experiment with new tools and approaches
  • Experience building AI-powered tools, prototypes, or lightweight solutions that improve team productivity and decision-making
  • Experience supporting executive-level strategic planning, operational analysis, and cross-functional decision-making

Skills

Required:Program managementStrategic thinkingOperational design and process optimizationData analysis and storytelling

Benefits

  • Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs.
  • Discretionary restricted stock unit awards, and can purchase Apple stock at a discount via Employee Stock Purchase Plan.
  • Comprehensive medical and dental coverage, retirement benefits, discounted products and free services, reimbursement for certain educational expenses — including tuition.
  • Role may be eligible for discretionary bonuses or commission payments as well as relocation.
Last updated Oct 23, 2026. Interested? Apply on the company site.

About Apple

Discover the innovative world of Apple and shop everything iPhone, iPad, Apple Watch, Mac, and Apple TV, plus explore accessories, entertainment, and expert device support.

Discover the innovative world of Apple and shop everything iPhone, iPad, Apple Watch, Mac, and Apple TV, plus explore accessories, entertainment, and expert device support.

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