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WW RFO NPI Readiness Program Manager

Apple· Operations and Supply Chain
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Hybrid (Austin, TX)Full-timePosted 3d ago

About the role

The NPI Readiness Program Manager leads end-to-end launch readiness for new product introductions across Retail and Online channels, coordinating global and regional teams to ensure readiness, risk management, and post-launch optimization within Apple’s WW Retail Fulfillment Operations (RFO).

Responsibilities

  • Own end-to-end launch readiness for new product introductions across Retail and Online channels, coordinating WW and regional teams to ensure every operational dependency is identified, tracked, and resolved ahead of launch.
  • Shape launch quote, fulfillment, and conversion strategies, influencing launch decisions through data analysis, collaboration, and a customer-focused approach. Provide timely updates and escalate critical risks to cross-functional and executive teams.
  • Partner with SDM, BPR, Retail, Online, Logistics, Ops Readiness and RCC to define launch strategies, build execution plans, and ensure cross-functional teams are prepared and aligned ahead of every launch.
  • Build and maintain the communications infrastructure that keeps partners globally aligned on launch status, changing plans, and critical decisions.
  • Establish and continuously improve the management systems and processes that support fulfillment readiness execution and accuracy from order placement through delivery.
  • Drive post ops analysis for each launch to identify root causes and opportunities for continuous process and system improvement. Implement new processes effectively through change management and cross-functional collaboration.
  • Identify opportunities to develop and implement tools and automation that improve the team's capabilities and scale business processes over time.

Qualifications

  • Bachelors degree and 5+ years of experience in program management, operations, or supply chain, with demonstrated success leading complex global programs in New Product Introductions, Order Management, or Logistics.
  • Proven ability to drive complex, cross-functional programs in a global matrixed organization without direct authority, with a track record of building relationships, influencing stakeholders at all levels, and presenting effectively to executive teams.
  • Ability to structure ambiguous problems into actionable plans, track critical milestones across concurrent work streams, and maintain clarity and momentum under dynamic timelines.
  • Strong attention to detail and a commitment to excellence. In an environment where launch precision directly impacts the customer experience, getting it right matters deeply.
  • High levels of discretion and sound judgment. This role operates with access to confidential information and requires a consistent track record of integrity.
  • Ability to manage multiple concurrent launch programs across different timelines and geographies, maintaining clarity on priorities and keeping partners aligned through rapidly changing conditions.
  • Highly effective under pressure, remaining calm, organized, and decisive during high-stakes launch windows with tight timelines and limited information.
  • Forward-thinking with the ability to make sound decisions with incomplete or fragmented information, comfortable moving fluidly between the macro strategic view and the micro operational detail.
  • Experience with system and tool launches, process design and implementation, or fulfillment systems setup.
  • A genuine passion for the customer experience, with the drive to ensure every decision made in the launch process connects back to delivering the best possible outcome for Apple's customers.
  • Experience spanning both worldwide strategy and regional execution, with the ability to operate fluidly between the two.
Last updated Oct 23, 2026. Interested? Apply on the company site.

About Apple

Discover the innovative world of Apple and shop everything iPhone, iPad, Apple Watch, Mac, and Apple TV, plus explore accessories, entertainment, and expert device support.

Discover the innovative world of Apple and shop everything iPhone, iPad, Apple Watch, Mac, and Apple TV, plus explore accessories, entertainment, and expert device support.

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