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WiFi Network Reliability Engineer, Infrastructure Services

Apple· Information Systems and Technology (IS&T) - Infrastructure Services
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Hybrid (Austin Metro Area), Hybrid (Sacramento Metro Area)Full-timePosted 3d ago

About the role

Wireless Network Reliability Engineer responsible for designing, deploying, and maintaining enterprise-grade wireless infrastructure across Apple Retail Stores, collaborating with vendors and internal engineering teams, and serving as Tier 3 escalation for complex wireless issues.

Responsibilities

  • Design, plan, and deploy enterprise-grade wireless network infrastructure (Wi-Fi 6/6E/7, cellular, and private 5G) across store, campus, and branch environments
  • Develop and maintain wireless network standards, reference designs, and technical documentation
  • Conduct site surveys (passive and active) to assess RF environments and produce detailed heat maps and deployment recommendations
  • Evaluate and recommend wireless hardware, software, and vendor solutions aligned with business requirements and long-term strategy
  • Configure and manage RF policies, SSIDs, VLANs, QoS, band steering, and roaming parameters to ensure optimal performance
  • Integrate wireless infrastructure with wired LAN, network access control (NAC), and security platforms
  • Test, recommend and perform firmware upgrades, patch management, and lifecycle maintenance across the wireless fleet
  • Serve as the escalation point (Tier 3) for complex wireless issues affecting connectivity, throughput, roaming, or RF interference
  • Conduct in-depth RF spectrum analysis, packet captures, and protocol-level diagnostics to resolve performance degradation
  • Proactively monitor network health using tools such as Ekahau, AirMagnet, or vendor dashboards, and tune infrastructure to meet SLO targets
  • Analyze traffic patterns and capacity trends to identify bottlenecks and drive continuous improvement initiatives
  • Evaluate emerging wireless technologies and industry trends to inform the team's roadmap (e.g., Wi-Fi 7)
  • Author and maintain internal runbooks, SOPs, and knowledge-base articles to build team capability
  • Participation in global team on call escalation support rotation and periodically perform scheduled change requests outside of standard business hours
  • Domestic US travel may be required

Qualifications

  • 7+ years in network engineering; 4+ years focused on wireless solutions, including IEEE 802.11 standards, encryption, WIDS, rogue detection, 802.1x, OWE, RADIUS, and EAP-TLS
  • Experienced in high-density wireless network deployments
  • Familiar with wireless technologies from Cisco, Aruba (Wireless Controller, AOS10, IAP, Airwave, ClearPass), Mist Wireless, Meraki Wireless, Cisco ISE, AirOS, IOS-XE, Cisco DNAC, or Splunk
  • Experienced with wireless tools such as Spectrum Analyzers, Protocol Analyzers, RF Planning tools, and Site Survey Tools
  • Experienced with TCP/IP (IPv4/IPv6), routing, and switching
  • Knowledgeable in wireless client chipset/driver and RF engineering with consideration of regional frequency and power regulations
  • Over 10 years of hands-on experience with wireless solutions and wireless network infrastructure
  • Experienced with automation, tooling, and scripting, with preferred expertise in Ansible and Python
  • Experience in leveraging AI and prompt engineering to manage large datasets to find and solve application, network or RF issues
  • Certifications CWNA/CWNP Cisco CCNP Wireless / CCIE, Aruba ACMP/ACEP, or equivalent
  • Willingness to participate in scheduled off-hour on-call support several weeks per year
  • Active industry certifications such as CCNP, CCIE, Fortinet NSE / FCSS / FCP, or equivalent credentials
  • BS in Computer Science or a related field or equivalent job-related experience

Skills

Required:Wireless network design and engineeringRF site surveys and heat map generationRF spectrum analysis and diagnosticsNetwork security integration (NAC, 802.1x, RADIUS, EAP-TLS)Vendor/tools familiarity

Benefits

  • [Benefits not explicitly listed in provided text]
Last updated Oct 23, 2026. Interested? Apply on the company site.

About Apple

Discover the innovative world of Apple and shop everything iPhone, iPad, Apple Watch, Mac, and Apple TV, plus explore accessories, entertainment, and expert device support.

Discover the innovative world of Apple and shop everything iPhone, iPad, Apple Watch, Mac, and Apple TV, plus explore accessories, entertainment, and expert device support.

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