Customer Success Engineer
Remote$120k - $140kFull-timePosted yesterday
About the role
Remote, full-time customer success/technical support role focused on helping developers using Resend, with emphasis on debugging, shipping fixes, AI support improvements, and customer advocacy.
Responsibilities
- Be the front-line of customer requests
- Debug, report, and ship scoped fixes for bugs and regressions
- Turn recurring tickets into permanent fixes by shipping docs, product PRs, or agent improvements so the same question doesn't come back
- Train and improve our AI support agent by refining prompts, adding tools, and running evals so more tickets resolve before reaching a human
- Create guides and examples that showcase what's possible with Resend
- Proactively build relationships and identify potential papercuts for customers
- Advocate for customer needs to the greater Resend team
Qualifications
- Love helping solve problems for developers
- Can handle and perform under customer pressure
- Have 3-5 years of technical support or success experience
- You've scaled support at a high-growth company, using automation and AI to grow resolution capacity faster than headcount
- Have experience improving email deliverability
Skills
Required:Technical supportProblem solving under pressure
Last updated Oct 25, 2026. Interested? Apply on the company site.
About Resend
Email for developers
Resend is the new email API for developers. It's designed for you to build, test, and send transactional emails at scale. If you're using Sendgrid, AWS SES, or Postmark, come talk to us.
ai-infrastructure-and-developmentapideveloper-toolsemailmessagingwing-list-2026wing-list-2026-early-stage
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