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Director of Care Operations

Pair Team· Operations
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Hybrid (US / Remote)$175k - $200kfull-timePosted 11mo ago

About the role

Lead daily management of Pair Team’s prominent ECM program, ensuring operational excellence, payer alignment, and scalable care delivery to underserved communities.

Responsibilities

  • Oversee the day-to-day operations of the ECM program to ensure delivery targets are achieved.
  • Grow and manage a multi-disciplinary care operations team including case managers, nurses, and behavioral health providers.
  • Manage the P&L for the service line, focusing on unit economics.
  • Design and optimize workflows, processes, and staffing models for scalability and patient experience.
  • Collaborate across product, clinical, finance, and growth teams to prepare for new initiatives.
  • Implement and operationalize performance metrics to drive accountability.
  • Lead change management initiatives such as reorganizations, KPI rollouts, and growth strategies.

Qualifications

  • 8+ years of experience in operations.
  • At least 5+ years of leading large-scale clinical or clinical-adjacent teams.
  • Experience managing a P&L, including unit economics.
  • Proven success in Medicaid or value-based care settings, with understanding of regulatory requirements.

Skills

Required:Operational ManagementP&L ManagementTeam LeadershipRegulatory Knowledge

Benefits

  • Competitive salary: $175,000 - $200,000.
  • Equity compensation package.
  • Flexible vacation policy.
  • Medical, dental, and vision coverage.
  • 401(k) plan.
  • Company-sponsored short and long-term disability and life insurance.
  • Subsidized backup childcare and caregiver supports.
  • Remote work from home setup with monthly stipend.
  • Opportunity for rapid career progression.
Last updated Mar 17, 2026. Interested? Apply on the company site.
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About Pair Team

Connecting underserved communities to high quality care

Pair Team cares for the highest-need Medicaid recipients through a community-led, virtual care model. We take responsibility for the whole person by addressing not just clinical needs, but also health-related social needs such as housing instability and food access. We partner with local community-based organizations like shelters and safety net providers to coordinate care alongside our multidisciplinary care team to improve the wellbeing of underserved individuals and communities.

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