Senior Customer Success Engineer
About the role
Seeking an experienced Senior Customer Success Engineer to manage large enterprise accounts, provide technical advice, and foster customer growth within Apollo's Cloud Product offerings, with a focus on GraphQL technology.
Responsibilities
- Manage a book of large Enterprise customers, be responsible for account health, renewal, and revenue growth.
- Serve as a trusted technical advisor for customers, liaising with Solutions Architects, Engineering, and Support teams to address technical needs.
- Provide demos, feature updates, and education resources to help customers learn and adopt Apollo's cloud products.
- Uncover customer needs, anticipate risks, and collaborate with other departments to protect and grow accounts.
- Build relationships with customers, unblock challenges, and turn them into advocates.
Qualifications
- 3+ years of experience working with enterprise customers on technical products.
- Experience with programming languages, cloud services, or software deployment.
- Fast learner capable of grasping complex technical and business concepts.
- Highly organized with the ability to track customer requests effectively.
- Excellent problem solver who thrives in unstructured environments.
- Ability to articulate technical concepts clearly to customers.
- Curious and capable of uncovering customer needs and growth opportunities.
- Ability to navigate customer organizations and build relationships with stakeholders.
- Excellent at facilitating executive meetings and workshops.
- Team player with collaborative skills.
- Bachelor's degree in computer science, coding boot camp, or equivalent work experience.
Skills
About Apollo
Apollo helps engineering teams accelerate delivery
Apollo GraphQL is the leader in open source and commercial GraphQL technologies. Apollo’s open-source GraphQL client, server, and gateway are downloaded more than 17M times per month and used in production by over 30% of the Fortune 500. Customers like Walmart, Expedia, Glassdoor, Audi, and PayPal, use the Apollo Graph Platform to unify their GraphQL efforts, collaborate on graph development, and safely iterate on their graphs. Based in San Francisco, Apollo is backed by Insight Partners, Andreessen Horowitz, Matrix Partners, Trinity Ventures, Y Combinator and individual investors.
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