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Implementation Specialist

Double (formerly Keeper)
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Hybrid (Austin, TX)$70k - $90kFull-timePosted 11mo ago

About the role

Role focused on onboarding, technical implementation, and customer enablement for Double's bookkeeping product. Primary contact for onboarding new customers, ensuring successful setup, and driving value realization post-sale.

Responsibilities

  • Conduct onboarding calls with prospective customers, train them to use the product, and help them realize value quickly
  • Ensure that all technical implementation and account set-up steps have been completed for each account that you onboard
  • Coordinate with Account Executives to identify any red flags that would hinder the prospect from subscribing to Double
  • Maintain a high renewal rate after initial three month implementation period (80-85%)
  • Proactively reach out to accounts to ensure they're continuing to reach their goals and respond to any inbound support inquiries in a timely manner
  • Create customer education materials: record video feature overviews, ensure product documentation is up to date, and write user guides when necessary
  • Document best practices and help the team iterate to find the most efficient internal processes that reduce friction and best help our customers succeed
  • Keep your finger on the pulse of trending feature requests and areas within the product that could be improved, then document and share customer feedback with the rest of the team to inform our product roadmap

Qualifications

  • Accounting/bookkeeping experience is required; exceptional candidates from adjacent fields who demonstrate a strong aptitude and genuine enthusiasm for the space will be considered
  • 2-3 years of experience in a customer-facing role at an early-stage SaaS startup
  • Ability to articulate complex concepts in a simple, straightforward manner, both in written and verbal communication
  • Keen attention to detail, thoughtfulness, and a customer-centric mindset
  • Knack and passion for process improvement, documentation, and increasing operational efficiencies
  • Familiarity with modern SaaS technologies such as Slack, Notion, Hubspot and/or Salesforce

Skills

Required:Accounting/bookkeeping

Benefits

  • Competitive pay and equity
  • Unlimited PTO
  • Health, dental, and vision insurance
Last updated Jul 15, 2026. Interested? Apply on the company site.
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About Double (formerly Keeper)

We make software for bookkeepers.

Double makes software to help bookkeepers manage their clients' back-office. We write the same kind of software that venture-backed bookkeepers like Pilot write internally, but instead of doing bookkeeping, we sell that software to the 1.5M bookkeepers across the US.

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