← All roles

Legal Engineer (Aka Implementation Engineer)

Ironclad
Apply on company site
Hybrid (San Francisco, CA), Hybrid (Indianapolis, IN), Hybrid (New York, NY), Hybrid (Remote (US))$95k - $136kFull-timePosted 11mo ago

About the role

Legal Engineers are problem solvers who support customers with configuration work to implement Ironclad’s core product, lead collaborative configuration of automated contract workflows, and provide best-practice guidance as part of professional services.

Responsibilities

  • Leading 5-15 customer implementation simultaneously focused on delivering a best in class customer experience
  • Leveraging your deep product expertise to share best practices on how your customers may maximize value from their investment in Ironclad
  • Guiding customers through a collaborative configuration approach of setting up their Ironclad instance
  • Serving as the internal “Voice of Customer” by regularly sharing product feedback
  • Reporting on project status and blockers weekly to Professional Services leadership team
  • Sharing innovative ideas with peers and leadership on operational efficiency and innovation
  • Responding to high-profile customer escalation in a way that inspires confidence and customer loyalty

Qualifications

  • 3+ years experience
  • Previous experience with the Ironclad solution and/or Legal Operations is a plus, but not a requirement
  • Mission-oriented mindset and strong communication skills
  • Ability to work effectively in cross-functional teams
  • Independent with bias towards action and ability to influence outcomes for customers and colleagues
  • Ability to make trade-offs based on incomplete data

Skills

Required:Customer implementation coordinationProduct expertise and best practicesConfiguration and workflow design

Benefits

  • Health, dental, and vision insurance
  • 401k
  • Wellness reimbursement
  • Take what you need vacation policy
  • Generous parental leave for both primary and secondary caregivers
Last updated Aug 26, 2026. Interested? Apply on the company site.
Ironclad logo

About Ironclad

Digital contracting platform for legal teams.

Contracts are business decisions trapped in administrative tasks. Ironclad is software that does all the administrative work better left for a robot, freeing legal teams to do more substantive work and drive business strategy. By automating contracting processes and extracting intelligence from contracts, Ironclad lets legal teams focus on legal work, rather than paperwork. Legal teams at companies like Gusto, HotelTonight, GoFundMe, Glassdoor, Procore use Ironclad to get their contracts done more efficiently and accurately, and to maintain a single source of truth regarding their contents. Headquartered in San Francisco, Ironclad is backed by Accel, Greylock, SV Angel, Formation 8, and was incubated in Y Combinator. For more information, visit https://www.ironcladapp.com.

saaslegaltech
Company profileWebsite

More open roles at Ironclad