Member Advisor

Atlas· Support

New York, NY, San Francisco, CA, Remote$55k - $75kfull-timePosted 11mo ago

About the role

Support role at Atlas, a luxury spend management & concierge company, focusing on providing personalized service to high-value members.

Serve as the primary point of contact for members, managing accounts and answering questions related to benefits, rewards, billing, and card and app functionalities.
Deliver exceptional customer service via video call, email, text, and phone.
Research and build member profiles to tailor onboarding calls, 1:1 sessions, and personalized experiences.
Advocate for members to unblock any internal/external threats to delivering an unparalleled experience.
Understand the Atlas product and member needs to identify opportunities for enhancing the member experience, collaborating with operations, design, and engineering teams.
Use multiple tools to manage member accounts and communicate effectively across all channels.

3+ years of client services/relations in high-touch financial services, luxury retail, dining, travel, hotel, or concierge with high-value clients.
Long-term resident of NYC, Los Angeles, Miami, or San Francisco.
Access to a private workspace suitable for calls.
Excellent communicator with adaptive listening skills.
Ability to develop creative solutions for complex problems.
Ability to prioritize effectively.

Required:Customer ServiceCommunicationProblem SolvingProduct Knowledge

Opportunity to join a ground-floor, fast-growing company redefining financial services and lifestyle memberships.
Competitive salary, stock options, and 401K.
Full health benefits (medical, dental, vision).
Generous vacation policy and paid holidays.
Complimentary Atlas Membership.

Last updated Mar 18, 2026. Interested? Apply on the company site.

Modern spend management & concierge.

fintech