Support Engineer
San Francisco, CA, US, Remote (US)$140k - $170kFull-timePosted 11mo ago
About the role
A role focused on ensuring the success of enterprise customers with AI phone agents, including onboarding, support, and customer engagement.
Responsibilities
- Onboard enterprise customers, helping with initial prompting, integrations, and set-up.
- Weekly check-in calls with project leaders, weekly workshops with engineers.
- Assist customers on calls, provide support to sales, and ensure customer success.
- Build conversational pathways and collaborate with cross-functional teams.
Qualifications
- Minimum of 2+ years of experience in customer success, sales engineering, software engineering, or similar.
- Experience with AI/ML applications and prompt engineering.
- At least 1+ years in a customer-facing engineering role, ideally in enterprise settings.
- Obsessed with ensuring customer success.
- Attention to detail and cross-functional collaboration skills.
- Full-stack comfort, including building React components, developing APIs, and integrating third-party services.
- Ability to work outside typical 9-5 hours.
Skills
Required:Customer SuccessAI/ML ApplicationsPrompt EngineeringFull-Stack Development
Benefits
- Healthcare, dental, vision coverage.
- Tools and resources needed to succeed.
- Equity participation.
Last updated Mar 18, 2026. Interested? Apply on the company site.
About Bland AI
The enterprise platform for AI phone calls
orchestrationvoice-ai-stack
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