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Director, Customer Enablement

Crusoe· Cloud Go-To-Market (GTM)
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San Francisco, CA - US$215k - $250k + bonusFull-timePosted 11mo ago

About the role

Director of Customer Enablement to build the enablement function from the ground up, owning customer onboarding, education, and enablement across lifecycle; leads CX-related training for Customer Success, Support, Customer Engineering, and Operations; based in SF, Bellevue, or Sunnyvale.

Responsibilities

  • Own the customer onboarding strategy from contract signature through production readiness, with standardized journeys across Cloud, Managed Inference, and future products that reduce time-to-value
  • Build scalable customer education programs — instructor-led training, virtual workshops, technical webinars, self-paced learning, video libraries, and role-based learning paths from platform administrators to ML engineers
  • Lead internal CX enablement, translating every product launch, platform capability, and operational process into repeatable training for Customer Success, Support, Incident Management, Professional Services, and Customer Reliability teams
  • Own the CX knowledge management strategy, establishing documentation standards, content governance, version control, and a centralized knowledge hub for customers and internal teams
  • Define and track enablement metrics — onboarding completion, time-to-first-production workload, product adoption, certification rates, support ticket reduction, and self-service adoption — with dashboards to continuously improve programs
  • Build and lead the Customer Enablement organization as Crusoe scales, recruiting specialists across onboarding, technical training, documentation, instructional design, and knowledge management

Qualifications

  • Bachelor’s degree
  • 8+ years leading Customer Enablement, Customer Success Enablement, Technical Enablement, Learning & Development, or Customer Education organizations
  • 3+ years leading managers or building enablement teams
  • Experience designing scalable onboarding programs for enterprise customers
  • Experience building internal enablement programs for technical customer-facing organizations
  • Strong understanding of cloud infrastructure, Kubernetes, AI infrastructure, GPU computing, or enterprise SaaS
  • Experience creating customer education programs, certifications, documentation, and technical learning experiences
  • Excellent program management skills paired with strong executive communication and cross-functional leadership

Skills

Required:Onboarding strategy designTechnical enablement program designKnowledge managementProgram managementExecutive communication

Benefits

  • Competitive compensation and equity packages
  • Restricted Stock Units
  • Paid time off, paid holidays & leave of absence programs
  • Comprehensive health, dental & vision insurance
  • Employer contributions to HSA account
  • Paid parental leave
  • Paid life insurance, short-term and long-term disability
  • Professional development & tuition reimbursement
  • Mental health & wellness support
  • Commuter benefits (parking & transit)
  • Cell phone stipend
  • 401(k) Retirement plan with company match up to 4% of salary
  • Volunteer time off
  • Global travel insurance & emergency assistance
  • Daily meals allowance
  • Additional perks & programs specific to location
Last updated Aug 19, 2026. Interested? Apply on the company site.

About Crusoe

The AI factory company | Renewable-powered AI infrastructure

Crusoe provides next-gen AI infrastructure and cloud compute using an energy-first approach. Deploy AI workloads at scale with reliable performance and 24/7 support.

AI infrastructureData centersEdge computingGPU computingRenewable energycloud computeenergy-first approachsetter-30
Company profileWebsite

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