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Agent Development Manager

Decagon· Customer Team
Apply on company site
New York City$150k - $220kFull-timePosted 11mo ago

About the role

Role leading the agent development function to design, deploy, and scale AI agent builds for enterprise customers, driving strategy, playbooks, and cross-functional collaboration to ensure measurable business outcomes.

Responsibilities

  • Lead AI agent builds from zero to one, driving execution, adoption, and business outcomes.
  • Design agent development strategies tailored to each customer’s goals and technical environment.
  • Improve speed, quality, and consistency across agent builds by identifying bottlenecks and introducing better systems, tooling, and automation.
  • Lead with assertion, be data-driven, and help build the world's highest-performing team for developing AI agents.

Qualifications

  • 4+ years in customer-facing technical roles like implementations or solutions consulting, or in consulting, finance, product, or project management.
  • Experience leading complex software or AI deployments with measurable results.
  • Technical fluency with SaaS platforms, integrations, and APIs.
  • Strong operational instincts with experience building scalable processes or playbooks.
  • Clear communicator who can work effectively with both executives and operators.
  • Highly organized and comfortable bringing structure to ambiguity in a fast-paced environment.
  • Low ego and team-first.

Skills

Required:Agency/Program leadershipProduct/Project managementSaaS platforms, integrations, and APIsCommunication with executives and operators

Benefits

  • Medical, Dental, and Vision benefits for you and your family
  • Life Insurance and Disability Benefits
  • Retirement Plan (e.g., 401K, pension)
  • Parental Leave
  • Fertility and family building benefits through Carrot
  • Monthly stipend to support your wellness, lifestyle, and work-life balance
  • Daily lunches and snacks in the office to keep you at your best
  • Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
Last updated Aug 12, 2026. Interested? Apply on the company site.

About Decagon

Conversational AI for Customer Experience

Reimagine your customer experience with AI agents, built for the enterprise.

AI agentsCXConversational AICustomer Experienceai-agents-and-applicationsorchestrationvoice-ai-stackwing-list-2026
Company profileWebsite

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