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Enterprise Customer Success Manager

Harvey· Customer Success
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Hybrid (New York)$160k - $185k + equityFull-timePosted 11mo ago

About the role

Role focused on guiding enterprise clients through adoption and value realization of Harvey's AI platform, acting as trusted advisor and integrating Harvey into client workflows.

Responsibilities

  • Strategic Implementation: Lead the integration of Harvey into client workflows, ensuring seamless adoption and optimal use of our AI solutions.
  • Training & Enablement: Evangelize the power of LLMs as you meet with and enable end users to adopt Harvey on a daily-basis as it becomes a “must have” product.
  • Client Relationship Management: Serve as the primary contact for clients with a prescriptive and consultative approach and serving as a thought partner to deliver a superior customer experience.
  • Success Metrics Management: Leverage adoption rates, utilization metrics, and other KPIs to drive strategies ensuring client satisfaction and high ROI.
  • Advocacy and Engagement: Encourage user and stakeholder engagement, transforming them into Harvey advocates within their organizations.
  • Customer Health Monitoring: Use analytics and feedback to maintain customer satisfaction, ensuring readiness for renewal and expansion opportunities.
  • Feedback Loop: Relay client insights back to our internal teams, aiding in the continuous improvement of our product and services.
  • Travel may be required from time to time, including visits to customer office locations and company offices.

Qualifications

  • Experienced professionals with a background in Enterprise SaaS, legal (big law) or top tier management consulting firms and direct experience managing large-scale technology projects.
  • Individuals with excellent communication and strategic planning skills, capable of influencing stakeholders at various levels.
  • Results driven candidates who are able to ruthlessly prioritize competing tasks and demanding customers seamlessly.
  • Team players described as committed, collaborative and proactive with a team-first mentality.

Skills

Required:Enterprise SaaS experienceCommunication

Benefits

  • Comprehensive health, dental and vision coverage
  • retirement benefits (401k match up to 4%)
  • flexible PTO
  • equity participation and uncapped commission eligibility
Last updated Sep 23, 2026. Interested? Apply on the company site.
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About Harvey

Professional Class AI

Harvey is a platform built to meet the standards of the world’s leading professional service firms.

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