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Senior Product Operations Manager

Harvey· Product
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Hybrid (San Francisco)$150k - $250kFull-timePosted 11mo ago

About the role

Senior Product Operations Manager at Harvey, acting as the connective tissue between Product, Engineering, and Go-to-Market teams to turn strategy into execution across the product lifecycle and build scalable operating systems to enable data-driven decision making and successful product launches.

Responsibilities

  • Inputs to Product Teams — Build and maintain Voice of Customer systems that synthesize feedback from law firm partners, in-house clients, CSMs, and sales into actionable product signals
  • Inputs to Product Teams — Establish rigorous mechanisms for measuring product success and user impact, including analytics dashboards, KPIs, and clear hypotheses
  • Inputs to Product Teams — Create high-leverage engagement points with customers and partners throughout the product lifecycle — from alpha through post-GA
  • Inputs to Product Teams — Streamline key decision points across teams, reducing friction and improving prioritization quality
  • Ops of the Product Org — Own and improve core product development processes, tooling, and team rituals (planning cycles, monthly reviews, roadmap prioritization, etc.)
  • Ops of the Product Org — Build reliable run-of-business systems that scale as Harvey grows — launch calendars, intake frameworks, RACI structures
  • Ops of the Product Org — Drive cross-functional alignment between Product, Engineering, Marketing, Sales, and Customer Success
  • Ops of the Product Org — Facilitate roadmap planning by coordinating stakeholder inputs and maintaining transparency across the org
  • Outputs from Product Teams — Design and run Early Access Programs and alpha testing programs that validate product-market fit and surface refinement signals before broad release
  • Outputs from Product Teams — Own launch coordination end-to-end — ensuring timely, high-confidence rollouts with clear success metrics and post-launch monitoring
  • Outputs from Product Teams — Maintain cross-team roadmap visibility that keeps GTM, Legal, and leadership aligned on what's shipping and why
  • Outputs from Product Teams — Make it clear across Harvey what Product is building, how it's progressing, and what's coming next.

Qualifications

  • 5+ years in Product Operations, Product Management, or a closely related operational role at a high growth tech or SaaS company
  • You've built processes and programs from scratch and scaled them thoughtfully — not just inherited and maintained them
  • Experience working with AI-native products, ideally in a domain where model quality and output reliability are central to the user experience
  • Strong ability to translate complex qualitative and quantitative data — usage metrics, feedback themes, retention signals — into clear recommendations and roadmap inputs
  • Proven ability to drive alignment across Product, GTM, and Engineering without direct authority
  • Hands-on experience with launch coordination, EAPs, or customer feedback loops in a fast-moving product environment
  • You're a natural bridge builder: fluent in strategy, comfortable in the weeds, and skilled at creating clarity where none exists. Ambiguity doesn't slow you down — it's where you do your best work.

Skills

Required:Product operationsCross-functional collaborationData interpretation and analyticsLaunch coordination

Benefits

  • Comprehensive health, dental and vision coverage
  • retirement benefits (401k match up to 4%)
  • flexible PTO
Last updated Oct 22, 2026. Interested? Apply on the company site.
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About Harvey

Professional Class AI

Harvey is a platform built to meet the standards of the world’s leading professional service firms.

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