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Engineering Manager, Agent Orchestration

Decagon· Engineering
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San Francisco$280k - $430kFull-timePosted 11mo ago

About the role

Engineering Manager to lead the Agent Orchestration team, owning the orchestration engine for runtime and control plane powering Decagon’s agents, coordinating model reasoning, tool use, evaluation in production, and driving technical strategy, delivery, and reliability.

Responsibilities

  • Build, lead, and develop a high performing team of engineers, including hiring, coaching, and performance management.
  • Own the technical strategy and roadmap for Decagon’s orchestration engine, balancing speed of iteration with correctness and safety.
  • Drive architecture for systems that coordinate complex reasoning and action flows at scale.
  • Set reliability, testing, and observability standards across the orchestration stack, and build an operating cadence that prevents repeated incidents.
  • Create frameworks and guardrails that enable fast, safe iteration on agent behavior, evaluation, and rollout.
  • Partner with Product, Research, and Infrastructure teams to define requirements, navigate tradeoffs, and ship multi-quarter initiatives that move core company metrics.

Qualifications

  • Have 2+ years of engineering management experience leading high performing teams in fast-moving environments.
  • Have strong technical depth and an IC foundation that enables you to guide architecture, debug complex failures, and make sound trade-offs.
  • Have experience building distributed systems, execution engines, real-time platforms, or other high scale systems where correctness and reliability matter.
  • Have a track record of delivering multi-quarter projects through ambiguity, creating clarity for your team and stakeholders.
  • Care deeply about engineering craft and operational excellence, including testing strategy, observability, and incident learning.
  • Communicate clearly and collaborate well across Product, Research, and Infrastructure teams.

Skills

Required:Engineering leadershipDistributed systems designArchitecture & trade-offs

Benefits

  • Medical, Dental, and Vision benefits for you and your family
  • Life Insurance and Disability Benefits
  • Retirement Plan (e.g., 401K, pension)
  • Parental Leave
  • Fertility and family building benefits through Carrot
  • Monthly stipend to support your wellness, lifestyle, and work-life balance
  • Daily lunches and snacks in the office to keep you at your best
  • Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
Last updated Jul 29, 2026. Interested? Apply on the company site.

About Decagon

Conversational AI for Customer Experience

Reimagine your customer experience with AI agents, built for the enterprise.

AI agentsCXConversational AICustomer Experienceai-agents-and-applicationsorchestrationvoice-ai-stackwing-list-2026
Company profileWebsite

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