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Senior Support Engineer - Dublin

OpenAI· User Operations
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Dublin, IrelandFull-timePosted 11mo ago

About the role

Senior Support Engineer role based in Dublin, Ireland, focusing on technical guidance and operational excellence for OpenAI's API platform. Hybrid work model (3 days in office) with relocation assistance; low volume, high difficulty support for strategic enterprise accounts and collaboration with engineering and infrastructure teams.

Responsibilities

  • Be among the foremost technical and troubleshooting experts for our API platform at OpenAI. You are the last line of defense before the core Engineering team.
  • Proactively identify and implement opportunities to scale support operations by leveraging automation and advancements in AI technologies. Contribute to shaping the future of technical support in an AI-driven era.
  • Configure and use advanced monitoring and alerting workflows to proactively detect customer impacting issues in real time.
  • In partnership with engineering, contribute to reliability reviews and preparedness for new features, launches, or strategic customer requirement updates. Ensure that operational readiness (monitoring, alerting, and fallback plans) is in place for any such changes.
  • Design and refine incident response processes and documentation across strategic customers, engineering and support teams.
  • Analyze operational metrics and incident RCAs to identify areas for improvement. Proactively recommend and implement enhancements to monitoring dashboards, alert configurations, and support workflows.
  • Provide support coverage during holidays and weekends based on business needs.

Qualifications

  • Bachelor’s degree in Computer Science or a related field.
  • 5+ years of experience in technical operations roles such as SRE/NOC, designing monitoring systems and resolving production issues in fast-paced and mission-critical environments.
  • Deep familiarity with modern monitoring, alerting, and observability practices (metrics, logging, tracing; SLIs/SLOs; dashboards).
  • Proven experience leading incident response for high-severity outages or service disruptions; real-time incident coordination and post-mortems.
  • Strong scripting or software engineering skills (e.g., Python) for automation.
  • Solid understanding of cloud infrastructure and distributed systems; comfortable with cloud services, load balancers, databases, and containers.
  • Effective cross-functional communication and ability to explain technical issues to both technical and non-technical stakeholders.

Skills

Required:Technical troubleshooting and incident managementAutomation and scriptingMonitoring, observability and SRE practicesCloud and distributed systemsCross-functional collaboration and communication

Benefits

  • Medical, dental, and vision insurance for you and your family
  • Mental health and wellness support
  • PRSA plan with 8% employer matching
  • Unlimited time off
  • Annual learning & development stipend ($1,500 USD equivalent per year)
Last updated Jul 16, 2026. Interested? Apply on the company site.

About OpenAI

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Company profileWebsite

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