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AI Support Engineer - San Francisco

OpenAI· User Operations
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San Francisco$180k - $260kFull-timePosted 11mo ago

About the role

OpenAI is hiring an AI Support Engineer in San Francisco to troubleshoot complex technical issues for customers, work with cross-functional teams, and help scale post-AGI support through automation and AI-enabled workflows.

Responsibilities

  • - Working directly with customers to troubleshoot and resolve their most complex technical issues, including API failures, integration challenges, authentication errors, and production incidents.
  • - Becoming a trusted expert on OpenAI’s products and platform, serving as a go-to resource for complex technical issues.
  • - Serving as a critical escalation point and line of defense for complex technical issues, partnering closely with customers and Engineering teams to troubleshoot, resolve, and proactively prevent recurring problems while leveraging scripting and emerging AI capabilities to improve internal tooling and automate operational workflows.
  • - Taking learnings from resolving customer issues and creating our approach to scaling these solutions, partnering with Product and Go-To-Market teams.
  • - Driving operational excellence by identifying opportunities for automation and AI-powered workflows, implementing scalable improvements that increase team efficiency, reducing manual effort, and elevating the overall support experience.
  • - Providing occasional holiday and weekend support on call coverage, as needed, to support business and customer needs.

Qualifications

  • - 8+ years of experience in User Operations, Engineering, Support Engineering or similar technical roles, ideally within high-growth tech startups or other fast-paced environments.
  • - Comfortable using emerging technologies (e.g., Codex, ChatGPT, OpenAI API) to script or engineer code (e.g., Python) for automating repetitive tasks and integrating tools.
  • - Expert-level SaaS troubleshooting skills with the ability to rapidly understand new technologies and complex concepts.
  • - Polished enterprise communication and ability to stay calm with high-stakes customers during live incident calls.
  • - Proven experience building strong relationships with customers and cross-functional partners to drive resolution to complex issues.
  • - Exceptional critical thinker and problem solver with the ability to clearly communicate complex technical issues to both customers and internal teams.
  • - Thrive in ambiguity, adapt rapidly to change, continuously learn, and proactively seek opportunities for growth.
  • - Humble, team-first mindset with eagerness to help teammates and customers succeed.
  • - Bachelor’s degree in Computer Science, Computer Engineering, or another relevant technical field, or equivalent practical experience.

Skills

Required:API troubleshootingScripting/Automation (Python)Emerging AI tools (Codex, ChatGPT, OpenAI API)SaaS troubleshooting

Benefits

  • - Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts
  • - Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses
  • - 401(k) retirement plan with employer match
  • - Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)
  • - Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees
  • - 13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time
  • - Mental health and wellness support
  • - Employer-paid basic life and disability coverage
  • - Annual learning and development stipend
  • - Daily meals in offices, and meal delivery credits
  • - Relocation support for eligible employees
  • - Additional taxable fringe benefits (e.g., charitable donation matching, wellness stipends)
  • - Details available during hiring process
Last updated Aug 6, 2026. Interested? Apply on the company site.

About OpenAI

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Company profileWebsite

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