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Strategy & Operations, Support

OpenAI· User Operations
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San Francisco$216k - $310k + equityFull-timePosted 11mo ago

About the role

Strategic and operational role to scale and optimize OpenAI’s customer support and user operations, driving initiatives across the support organization in collaboration with product, engineering, and GTM teams.

Responsibilities

  • Drive the ideation and operationalization of new support systems, processes, and programs.
  • Collaborate with leaders to identify, evaluate, and prioritize new strategic and operational initiatives, ensuring alignment with company goals and objectives
  • Work with product, engineering, and data teams to uncover and address key operational challenges and growth/scaling opportunities within the support organization, such as automation, process optimization, and enhanced self-service options.
  • Deep dive into the critical drivers of our support operations and identifying opportunities for optimization and innovation.
  • Partner with other members of the go-to-market organization, product, and partnerships to launch new initiatives – helping think through strategic impacts, executing on operational components, and driving change management.

Qualifications

  • 8+ years of experience in operations, strategy, and consulting, with at least 5 years of experience building and leading customer-facing operations
  • History of high impact work in a technical environment
  • Ability to leverage technology and concepts not yet established in the world
  • Comfort discussing strategy with executives and troubleshooting operations with individual contributors
  • Experience taking end-to-end ownership of large, ambiguous problems and turning them into actionable plans
  • Experience engaging with executives and senior leaders to influence strategic decisions
  • Strong analytical skills with data modeling and operational forecasting
  • Excellent communication and collaboration skills across organizational levels
  • Thrives in chaos and drives program structure to enable the team
  • Passion for technology, AI, and customer service

Skills

Required:Strategic planningStakeholder managementData modeling and forecastingCross-functional collaboration
Nice to have:Change management

Benefits

  • Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts
  • Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses
  • 401(k) retirement plan with employer match
  • Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)
  • Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees
  • 13+ paid company holidays, and multiple paid coordinated company office closures throughout the year
  • Paid sick or safe time (1 hour per 30 hours worked, or more, as required by law)
  • Mental health and wellness support
  • Employer-paid basic life and disability coverage
  • Annual learning and development stipend
  • Daily meals in offices and meal delivery credits
  • Relocation support for eligible employees
  • Additional taxable fringe benefits such as charitable donation matching and wellness stipends
Last updated Oct 22, 2026. Interested? Apply on the company site.

About OpenAI

ai-infrastructure-and-developmentliquid-ai-recruiting-targetllmsetter-30setter-30-2026-q1speech-to-texttext-to-speechvoice-ai-stack
Company profileWebsite

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