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IT Support Specialist

OpenAI· IT
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San Francisco, London, UK$60.58/hr - $108.17/hrFull-timePosted 11mo ago

About the role

IT Support role at OpenAI responsible for frontline troubleshooting, vendor coordination, and process improvements to enhance employee IT experiences. Based in London or San Francisco with 5 days in office per week.

Responsibilities

  • Improve Support Systems and Processes: Collaborate with cross-functional teams to identify opportunities for improvement, support the creation and maintenance of repeatable workflows (such as onboarding and device imaging), and contribute innovative ideas during IT team meetings.
  • Collaborate across OpenAI: Work closely with cross-functional teams (Security, Facilities, People Ops, etc.) to ensure seamless employee experiences. Clearly articulate issues, potential solutions, and timelines to both technical and non-technical stakeholders.
  • Act as Frontline IT Support: Serve as the primary point of contact for troubleshooting hardware, software, and network issues, ensuring prompt and reliable resolution of employee requests.
  • Manage Vendors and Equipment: Coordinate with vendors for procurement, repairs, and maintenance while managing hardware and software inventories to maintain secure, up-to-date, and standardized systems.

Qualifications

  • Strong technical expertise in macOS (with working knowledge of Windows a plus)
  • Identity and device management (e.g., Azure AD, Jamf, Intune)
  • Experience with enterprise collaboration tools (Google Workspace, Office 365, Slack, Atlassian products)
  • Excellent written and verbal communication skills
  • Troubleshooting and problem-solving in Mac/macOS environments
  • Experience with coordinating high-production all-hands events (AV/technical) preferred
  • Proactive, customer-focused, detail-oriented, and able to mentor junior team members; able to automate workflows via scripting or low-code tools; capable of managing IT projects (bonus roles)

Skills

Required:macOS expertiseIdentity and device managementEnterprise collaboration toolsCommunication

Benefits

  • Medical, dental, and vision insurance for you and your family with employer contributions to Health Savings Accounts
  • Pre-tax Health FSA, Dependent Care FSA, and commuter benefits
  • 401(k) with employer match
  • Paid parental leave (up to 24 weeks for birth parents, 20 weeks for non-birthing parents) and paid medical/caregiver leave (up to 8 weeks)
  • Paid time off: flexible PTO plus up to 15 days annually for non-exempt employees
  • 13+ paid company holidays plus paid office closures and paid sick time
  • Mental health and wellness support
  • Employer-paid basic life and disability coverage
  • Annual learning and development stipend
  • Daily meals in offices and meal delivery credits
  • Relocation assistance for eligible employees
  • Charitable donation matching and wellness stipends (additional fringe benefits)
Last updated Oct 22, 2026. Interested? Apply on the company site.

About OpenAI

ai-infrastructure-and-developmentliquid-ai-recruiting-targetllmsetter-30setter-30-2026-q1speech-to-texttext-to-speechvoice-ai-stack
Company profileWebsite

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