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Senior Cloud Support ​​Engineer

Crusoe· Cloud Go-To-Market (GTM)
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Tel Aviv - ILFull-timePosted 11mo ago

About the role

Senior Cloud Support Engineer in Tel Aviv, on-site, responsible for delivering hands-on technical support for Crusoe’s GPU-powered infrastructure, collaborating with global engineering teams, and contributing to customer experience and process improvements.

Responsibilities

  • Deliver hands-on, high-quality technical support through Zendesk, meeting SLAs and keeping CSAT at 95%+.
  • Be part of a 24/7 support rotation ensuring rapid response to critical issues.
  • Diagnose and resolve issues related to VMs, hardware failures, and scaling tests using CLI and internal tools.
  • Manage alert triage, support maintenance windows, and run node delivery testing.
  • Work closely with global SRE, Networking, and Storage teams from triage through to RCA (root cause analysis).
  • Create internal documentation, onboarding materials, and SOPs to strengthen the global support process.
  • Suggest and implement process and tooling enhancements to make our systems more efficient and resilient.

Qualifications

  • Bachelor’s degree in IT, Computer Science, Engineering, or equivalent experience (4+ years in a similar technical role).
  • Strong CLI skills and comfort navigating Linux environments.
  • Experience using Git for collaboration and version management.
  • At least 5 years in technical support (cloud, storage, or networking). You know how to listen, troubleshoot, and communicate clearly both in English and Hebrew.
  • Hands-on experience with container orchestration (e.g., Kubernetes), workload management (e.g., Slurm, Terraform), and observability tools (e.g., Grafana). Familiarity with AWS, Azure, or GCP.
  • Clear, concise communicator with the ability to prioritize competing escalations.
  • Understanding of high-performance computing technologies like Infiniband, Slurm, RDMA, RoCE, and SDN.

Skills

Required:Cloud support engineeringLinux/CLIGitKubernetesSlurm/Terraform

Benefits

  • Competitive benefits package designed to support financial security, health, and well-being.
  • Core offerings such as pension contributions and additional perks to support work-life balance.
Last updated Sep 23, 2026. Interested? Apply on the company site.

About Crusoe

The AI factory company | Renewable-powered AI infrastructure

Crusoe provides next-gen AI infrastructure and cloud compute using an energy-first approach. Deploy AI workloads at scale with reliable performance and 24/7 support.

AI infrastructureData centersEdge computingGPU computingRenewable energycloud computeenergy-first approachsetter-30
Company profileWebsite

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