Field Engineer
Decagon· Sales
New York City, San Francisco$200k - $240kFull-timePosted 11mo ago
About the role
Technical field role owning complex integration scoping and implementation for enterprise prospects and customers, serving as technical expert and trusted advisor, and driving production deployments.
Responsibilities
- Own the technical win on Decagon's most critical enterprise opportunities, partnering with Account Executives, Solutions Engineers and Agent Product Managers to build software and agents that turn sophisticated, skeptical buyers into signed customers.
- Design and deliver custom integrations against enterprise telephony and CCaaS platforms, carrying them from prototype through production deployment.
- Configure and optimize enterprise-grade AI agents using Agent Operating Procedures, iterating against production conversation data and instrumenting the metrics required to measure improvement.
- Diagnose and resolve issues in live customer instances across telephony, voice flows, tool calls, and third-party integrations in order to protect at-risk go-lives.
- Lead exploratory discussions with customers to help them understand how they can use AI in their technology stack to unlock business value.
- Educate customers on how to extract more value from the Decagon platform through technical enablement.
Qualifications
- Have 4+ years experience owning highly ambiguous and technical projects.
- Write production-grade code in Python, SQL, or similar languages.
- Built integrations against third-party APIs and enterprise systems, comfortable working from unfamiliar documentation.
- Able to hold your own in a technical conversation with a customer's engineering team and translate what you learn into a concrete implementation plan.
- Comfortable navigating ambiguity and collaborating cross-functionally.
Skills
Required:PythonSQLAPI integrations
Benefits
- Medical, Dental, and Vision benefits for you and your family
- Life Insurance and Disability Benefits
- Retirement Plan (e.g., 401K, pension)
- Parental Leave
- Fertility and family building benefits through Carrot
- Monthly stipend to support your wellness, lifestyle, and work-life balance
- Daily lunches and snacks in the office to keep you at your best
- Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
Last updated Oct 1, 2026. Interested? Apply on the company site.
About Decagon
Conversational AI for Customer Experience
Reimagine your customer experience with AI agents, built for the enterprise.
AI agentsCXConversational AICustomer Experienceai-agents-and-applicationsorchestrationvoice-ai-stackwing-list-2026
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