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Operations Lead (Manager)

Drillbit· Operations
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Hybrid (Austin, TX)$100k - $175kFull-timePosted 11mo ago

About the role

Operations Lead who thrives in early-stage chaos, serving as the bridge between customers, product, and process to help Drillbit run smoothly and scale.

Responsibilities

  • Own customer relationships post-sales to ensure smooth onboarding, gather feedback, and surface insights to engineering.
  • Translate customer issues into clear technical context for engineers. Able to reason about systems, spot root causes, and debug workflows.
  • Build scalable internal processes across customer success, support, and operations. Propose improvements across everything from documentation to workflows.
  • Partner closely with engineering to triage customer issues, test fixes, and communicate timelines clearly.
  • Create structure where there is none by standardizing tools, metrics, and routines that make the company run better.
  • Be the right hand to the founder on high-priority operational projects.

Qualifications

  • 3+ years of experience in consulting, operations, product, or adjacent, customer-facing roles, ideally in a fast-paced startup where ambiguity is the norm.

Skills

Required:SQLData ModelingData Analytics
Nice to have:TypeScript/React

Benefits

  • Daily Catered Lunch
  • Competitive Top-of-Market Salary
  • Early-Stage Equity
  • $100/Month Gym Reimbursement
  • Relocation Assistance
  • Monthly Team Outings
  • Medical, Dental & Vision Insurance
Last updated Sep 16, 2026. Interested? Apply on the company site.
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About Drillbit

Automating Office Work for Residential Contractors.

Residential contractors are drowning in office work. Drillbit automates all of it. We use AI receptionists and an LLM based quoting tool on top of our own CRM to entirely manage jobs from lead, to quote, to scheduling, to staffing, and even collecting payment.

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