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Business Operations Analyst

Drillbit· Operations
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Hybrid (Austin, TX)$75k - $90k + equityFull-timePosted 11mo ago

About the role

Analyst role focused on solving ambiguous problems with data, improving internal systems, and partnering with engineering to scale Drillbit’s AI office workers for residential contractor workflows. Responsibilities include analyzing data flows, building dashboards, guiding onboarding, and ensuring data quality and repeatable processes.

Responsibilities

  • Analyze operational, product, and customer data to identify patterns, bottlenecks, and gaps.
  • Build, maintain, and improve internal dashboards to monitor performance and support decision-making.
  • Guide customers through onboarding and issue resolution, ensuring they feel supported and confident using Mason.
  • Partner with engineering to debug data issues, validate workflows, and improve data quality across systems.
  • Design and document repeatable procedures so the organization can move faster with fewer errors.
  • Operate with urgency, taking ownership of problems end-to-end even when the path is unclear.

Qualifications

  • Bachelor’s degree in engineering, mathematics, computer science, data science, physics, or another quantitative field.
  • Open to new grads; 1+ years of experience in operations, analytics, consulting, business development, product, or engineering roles preferred.

Skills

Required:SQLAPI-driven toolsExcelNotion
Nice to have:TypeScript/React

Benefits

  • Daily Catered Lunch
  • Competitive Top-of-Market Salary
  • Early-Stage Equity
  • $100/Month Gym Reimbursement
  • Relocation Assistance
  • Monthly Team Outings
  • Medical, Dental & Vision Insurance
Last updated Sep 16, 2026. Interested? Apply on the company site.
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About Drillbit

Automating Office Work for Residential Contractors.

Residential contractors are drowning in office work. Drillbit automates all of it. We use AI receptionists and an LLM based quoting tool on top of our own CRM to entirely manage jobs from lead, to quote, to scheduling, to staffing, and even collecting payment.

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