← All roles

Senior Customer Success Manager

Crusoe· Cloud Go-To-Market (GTM)
Apply on company site
San Francisco, CA - US$190k - $215kFull-timePosted 11mo ago

About the role

Senior Customer Success Manager with strong customer engagement and deep technical understanding of cloud computing, AI, and ML. Responsible for maximizing value for clients, guiding them through technical complexities, and aligning with product/engineering to drive outcomes and customer satisfaction.

Responsibilities

  • Customer Relationship Management: Develop and maintain strong, long-lasting customer relationships, understanding their business needs and technical requirements.
  • Customer Advocacy: Work on case studies to highlight customer successes.
  • Technical Liaison: Act as the bridge between our clients and our technical team, ensuring clear communication and alignment of goals.
  • Technical Guidance and Support: Provide technical guidance and support to customers in the implementation and optimization of our cloud-based AI and ML solutions including Kubernetes solutions.
  • Performance Monitoring and Reporting: Conduct regular reviews and report on customer progress, ensuring the achievement of key performance indicators and return on investment.
  • Customer Journey Coordination: Coordinate with the product and engineering teams to define customer journeys, challenges, and opportunities.
  • Industry and Technical Awareness: Stay up-to-date with industry trends, technical advancements, and regulatory changes to provide strategic advice to clients.
  • Customer Training: Deliver training sessions and workshops to customers on the use and benefits of our products and services.
  • Issue Resolution: Address and resolve customer concerns, ensuring high levels of customer satisfaction and retention.

Qualifications

  • Bachelor’s degree in Computer Science, Engineering, or a related field. Advanced degree preferred.
  • Proven experience in customer success, technical account management, or a similar role in a technology-driven environment.
  • Strong technical foundation in cloud computing platforms, AI, and ML technologies, with the ability to communicate complex concepts in simple terms.
  • Excellent interpersonal, communication, and presentation skills.
  • Demonstrated ability to build relationships at all levels within an organization.
  • Adaptability and comfort working in a fast-paced environment with ambiguous and/or iterative fact-sets.

Skills

Required:Customer Relationship ManagementTechnical LiaisonTechnical Guidance on cloud-based AI/ML solutionsPerformance Monitoring & ROI Reporting

Benefits

  • Competitive compensation
  • Restricted Stock Units
  • Paid time off & paid holidays
  • Comprehensive health, dental & vision insurance
  • Employer contributions to HSA account
  • Paid parental leave
  • Paid life insurance, short-term and long-term disability
  • Professional development & tuition reimbursement
  • Mental health & wellness support
  • Commuter benefits (parking & transit)
  • Cell phone stipend
  • 401(k) Retirement plan with company match up to 4% of salary
  • Volunteer time off
Last updated Jul 22, 2026. Interested? Apply on the company site.

About Crusoe

The AI factory company | Renewable-powered AI infrastructure

Crusoe provides next-gen AI infrastructure and cloud compute using an energy-first approach. Deploy AI workloads at scale with reliable performance and 24/7 support.

AI infrastructureData centersEdge computingGPU computingRenewable energycloud computeenergy-first approachsetter-30
Company profileWebsite

More open roles at Crusoe