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Forward Deployed Enablement Engineer - Customer Success

Palantir· Engineering
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Hybrid (London, United Kingdom)Full-timePosted 11mo ago

About the role

Palantir’s Forward Deployed Enablement Engineers are embedded with centralised customer success teams to maximise the outcomes of deployed products and workflows across commercial customers, balancing high-level support with development of tooling and infrastructure to scale enablement.

Responsibilities

  • Respond to and triage incoming support requests from both internal and external teams.
  • Provide guidance to customer engineers and unblock their workflows on Palantir’s platform.
  • Build with Foundry and AIP to enhance enablement operations and use your creativity to solve novel problems that deliver more value to internal and external stakeholders.
  • Collaborate with Product Development teams to tackle workflow problems, resolve product issues, and inform product improvements.
  • Partner with Business teams to understand and meet customer needs.
  • Participate in a 24/7 on-call rotation responsible for coordinating responses to critical customer-facing incidents.
  • Take ownership as the first responder when things go wrong. Even if a problem is outside your area of expertise, you make the first move to fix it and pull in the necessary expertise to get the job done.

Qualifications

  • Background in Data Science, Computer Science, Engineering or STEM OR equivalent relevant practical experience in a technical or engineering role.

Skills

Required:Problem solvingCommunicationIndependent learning and decision makingProgramming / data engineering

Benefits

  • Life at Palantir information provided in job description (not a specific benefits list)
Last updated Oct 21, 2026. Interested? Apply on the company site.

About Palantir

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